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U2W Plus (Carlinkit 1.0/ 2.0/ 3.0/ 4.0) - FAQ (EN)

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Quality Guarantee and Service for Carlinkit

1. Does the product have quality assurance?

To provide the best installation suggestions and after-sales service for your car, It is recommended that you choose to buy from carlinkitcarplay.com first. All products sold have been tested and provide an after-sales guarantee. We will give priority to providing one-to-one service for customers who place orders on our site. For products purchased on other websites(e.g., Aliexpress, Amazon, eBay), we will not be able to guarantee product quality and after-sales service.


2. How to enjoy product after-sales service?

We offer service for items purchased from carlinkitcarplay.com. If you buy Carlinkit products from other websites(e.g., Aliexpress, Amazon, eBay), please seek help from other sellers first. You can also refer to our FAQ, but the products purchased from other websites may be different from ours, and our FAQ may not apply to products purchased on others.

FAQS:

Setup & Installation

1. Carlinkit 3.0/ 4.0/ U2W Plus User Manual.

2. How to confirm whether your vehicle is compatible with the adapters?

3. How can I get my phone connected and use wireless CarPlay?

4. Dongle Connection Problem.

Software & Firmware

1. Online firmware update tutorial.

2. Offline firmware update tutorial.

3. Failed to update firmware.

4. Hardware /WIFI /BT Error appears on the screen.

5. 192.168.50.2 - Carlinkit CarPlay CPC200 Dongles Attaching Firmware Upgrade File.

Backend Settings

1. About System Backend Setting.

2. How to visit website backstage/192.168.50.2?

3. How do I reset my wireless carplay adapter?

4. How to Upload Log/ Feedback (A2A/Carlinkit 3.0/4.0/5.0)?

5. What should I do if I encounter errors when trying to access the URL 192.168.50.2?

6. How do I change the language settings after connecting the dongle?

Connection & Troubleshoot

1. What should I do if the dongle light is off?

2. What should I do if U2W Plus (Carlinkit 3.0/ 4.0) frequently disconnects?

3. What should I do if the dongle continues to work even after the car is turned off?

4. What should I do if the Carlinkit 4.0 is not responding when I plug it into the car?

Screen/ Audio/ Video Issues

1. What should I do when I connect the dongle to the car but it shows a black screen?

2. What can I do if Google Maps or Waze delays while navigating?

3. How to change the dongle video resolution of the car?

4. What should I do if there are delayed problems with voice or multimedia sounds?

5. What should I do if Siri can receive commands on CP2A (CarlinKit 4.0), but the recognition is not accurate?

6. What should I do if there are resolution issues when using CP2A/ Carlinkit 4.0 with Wireless Android Auto?

General Questions

1. How do I Clear the Android Auto app cache and storage?

2. How to change the Name of the Device from e.g.TOYOTA-XXX to another Name?

3. How to activate U2W Plus when stuck on the connecting screen with "need to complete activation"?

Common

1. Your vehicle must be equipped with Wired CarPlay and come with a standard USB port.

2. Carlinkit 3.0 is only available for iPhones running ios 10+. Carlinkit 4.0 is compatible with both iPhone and Android smartphones.

3. Please read our vehicle-compatible list carefully before purchasing the product. If your vehicle is not on the compatible list, please purchase it with caution:https://carlinkitcarplay.com/collections/wireless-carplay-dongle/products/carlinkit-wireless-adapter-for-factory-carplay

Our adapter has WiFi and Bluetooth hardware. It connects with Bluetooth and sends the WiFi credentials to the phone, then disconnects from the Bluetooth network. It works solely on WiFi from that point on.

1. Plug the iPhone (running IOS 10 or newer) directly into the car via a USB cable and check whether Carplay is displayed on the car screen.

2. If there is a CarPlay icon in the car stereo menu, your car has a built-in Wired CarPlay.

3. To see if your vehicle is included in the vehicle compatibility list on our product's page, please click here to check:

https://carlinkitcarplay.com/collections/wireless-carplay-dongle/products/carlinkit-wireless-adapter-for-factory-carplay

 4. Contact your car dealer for help.

1. Performance

Version Carlinkit 2.0 is with 5.8G HZ certification module, has higher adaptability for 98% of vehicle models.

Carlinkit 3.0 is just the code name of a software update version.

Currently, Carlinkit 2.0 and Carlinkit 3.0 are the same. It only supports iPhone for Carplay.

Carlinkit 4.0 is an upgraded version of Carlinkit 3.0. It is compatible with both iPhone and Android smartphones.

2. Appearance

Version 2.0 is with indicator light design, which 1.0 does not. 

The cables and adapters of version 2.0 are detachable, while version 1.0 is integrated and undetachable.Carlinkit 3.0 is available in black and white. Carlinkit 4.0 is navy blue.

Carlinkit2.0/ 3.0 works on all iPhone 6 and above, IOS 10 and above version.

Carlinkit 4.0 is compatible with both iPhone (iPhone 6 and above, IOS 10 and above version) and Android smartphones (Android 9.0 and above, some require Android 11.0 and above version, e.g. Huawei).

You can use either phone, but if both phones are in the car, Carlinkit will automatically connect to the last paired phone. If you wish to switch to another phone while Carlinkit is already connected, you can delete the connection record and re-pair the connection.

Yes. Once you've set it up, your phone will automatically pair with Carlinkit as soon as you start the car each time.

The battery consumption rate of the phone does not seem to be faster than usual. When your car is turned off, you will notice the device indicator light turning off, and it's almost certain that it won't drain the car battery. If you see the indicator light still on after your car is turned off, there's no need to worry. Our device is low-power, and there might be some residual current, but it will turn off after a short while. 

Yes, when using our Carlinkit wireless Carplay adapter, the operating system functions the same as the original car, and all buttons, including Siri, can be used as usual.

 

You can use wireless connect through wifi or use wired connect by cable option.

This is a problem with communication protocol. BMW's head unit system is not unified with other car's head unit systems, so there is no way to be compatible. All BMW's wireless converters are always separate, and they are not suitable for adapters of other models. 

If you still have any questions, please feel free to contact us and provide us with your order number. Thank you.