Warning: We strongly recommend that you do not upgrade while the product is in good working condition. If you must upgrade, please strictly follow our operating instructions. If the product cannot work due to the failure of upgrading, you will need to send products back for repair and bear the corresponding high costs of freight and maintenance!
If the device cannot be connected or recognized, you can use the USB Flash drive to upgrade the firmware. Of course, to avoid malfunctions, it is will be better youupgrade the dongle firmware online. Otherwise, the equipment is likely to become useless. This upgrade method is different from the past, you need to pay 100 % attention to following our upgrade steps, otherwise, the dongle will be dead.
(Very Important note: Do not attempt to connect the adapter to your computer or laptop USB ports. These ports are made to transfer data and will just interrupt the update process and break the device.)
Preparation materials: the dongle, power adapter, USB flash drive.
Steps of how to upgrade the firmware by USB flash drive:
1. Prepare a 32G or less USB Flash Drive, and right-click on the USB Flash Drive, formatted as FAT32 format (4/8/16/32GB).
2. The img format firmware into the USB Flash Drive (firmware name can not be modified, keep the name in the zip package) (If you bought the device from carlinkitcarplay.com, you can get the file by sending us an email)
3. Connect the Carlinkit Dongle (U2W/ U2W Plus) to a USB wall power outlet/ charger. Wait for the solid Red light. Please don’t use the USB port of the car or computer!!
4. Insert the USB flash drive into the Carlinkit Dongle and upgrade with red and green lights flashing, do not power off, wait until the bright red light or blue light is on, and then wait 4 minutes to unplug. (If the USB flash drive meets the size and format, but the LED does not appear flashing phenomenon, please replace a USB flash drive)
5. Plug the dongle into the USB port of the car once the head unit is fully booted.
In conclusion, we hope this guide on upgrading your dongle firmware has been helpful to you.
But why stop there? At Carlinkit, we're constantly innovating to bring you the latest advancements in wireless connectivity for your car. In addition to our renowned U2W Plus adapter, we offer a range of other cutting-edge products designed to enhance your driving experience.
Take advantage of our exclusive18% discount code, "Carlinkit," and explore our full lineup of wireless Carplay adapters. Upgrade to the Carlinkit 4.0 for seamless compatibility with both Apple CarPlay and Android Auto or opt for the Carlinkit 5.0 (2air) for the ultimate wireless experience with native support for CarPlay and Android Auto. And for those seeking unparalleled entertainment on the go, our Carlinkit Tbox Plus is a perfect choice, allowing you to stream your favorite videos directly on your car screen.Don't miss out on these incredible offers and the chance to elevate your in-car connectivity. Visit 👉our website today, apply the discount code "Carlinkit" at checkout, and revolutionize your driving experience.
Remember, at Carlinkit, we're committed to providing you with top-quality products and exceptional customer service. If you have any questions or need assistance, our dedicated support team is here to help.
100 Responses
Carlinkit
October 27, 2023
Hello Sir,
Please change a data cable or plug it into the charger.
If your problem still not been solved,please contact us via email.
Detailed description of the problem (preferably with pictures and videos)
(Our e-mail address: is <support@carlinkitcarplay.com>).
We have a professional technical team and will try our best to solve the problem for you.
Sara from the Carlinkit Carplay team
Gopal
October 27, 2023
The device Carlinkit 5.0 is not getting switched on (the logo is not blinking). What is the solution here to at least it start working. When it starts working then we can connect to bluetooth and wifi and then upgrade/downgrade.
Carlinkit
August 28, 2023
Hello Erry,
We do not recommend updating the firmware for the box under normal circumstances.
Do you encounter any problem when you are using it?
In order to provide you with better after-sales service, please send us an email with your following information:
1. order number;
2.Your car model and year.
3. your cell phone model and system version.
4. detailed description of the problem (preferably with pictures and videos)
(Our e-mail address: <support@carlinkitcarplay.com>).
We have a professional technical team and will try our best to solve the problem for you.
Sara from Carlinkit Carplay Team
Erry
August 28, 2023
Hi I need firmware for Carlinkit 5.0 CPC200-2air version
Carlinkit
August 21, 2023
Hello Earl,
Do you mean it disconnects often or not connecting at all?
In order to provide you with better after-sales service, please send us an email with the following information:
1. order number
Your car model and year
3. your cell phone model and system version.
4. Detailed description of the problem (preferably with pictures and videos)
(Our e-mail address: <support@carlinkitcarplay.com>).
We have a professional technical team and will try our best to solve the problem for you.
Sara from the Carlinkit Carplay team
Earl
August 21, 2023
CPC200-U2W Plus and iphone 12 pro max. CPC200-U2W Plus often fails to connect even if unplugged and plugged back in. was received at Xmas gift in 2022.
not happy with it currently
Carlinkit
August 15, 2023
Hi Simon,
Please email us and let us know when to buy the product. We will send you the firmware and upgrade method.
Judy from the Carlinkit Carplay Team
Simon
August 15, 2023
Hi, I need the firmware offline update to Carlinkit CPC200-U2W/U2W Plus as it has stopped working
Carlinkit
July 26, 2023
Hi Vanoir,
Yes, this method also fits to carlinkit 4.0. If you need the FW, you need to contact us at <support@carlinkitcarplay.com.>
Nikki from Carlinkit Carplay Team
Carlinkit
July 26, 2023
Hi jeannot
Please contact us through mailbox <support@carlinkitcarplay.com> for the firmware file.
Sara from Carlinkit Carplay Team
Carlinkit
July 26, 2023
Hi İhsan
Please contact us through mailbox <support@carlinkitcarplay.com> for the firmware file.
Sara from Carlinkit Carplay Team
Carlinkit
July 26, 2023
Hi Jaime
Please contact us through mailbox <support@carlinkitcarplay.com> for the firmware file.
Sara from Carlinkit Carplay Team
Carlinkit
July 26, 2023
Hello,Anup.
Could you please first check if your 2018 GTR has wired carplay.
If it does, but your problem is still not solved.
Please send us the following information to our email address.
1. order number;
2. your car model and year;
3. your phone model and system version.
4. describe the problem in detail (pictures and videos )
(Our e-mail address: <support@carlinkitcarplay.com>).
We have a team of professional technicians who will do their best to solve your problem.
Sara from Carlinkit Carplay Team
Carlinkit
July 26, 2023
Hola Roberto
Para ofrecerle un mejor servicio post-venta, por favor envíenos un correo electrónico con su:
1. número de pedido;
2. tu modelo de coche y año;
3. tu modelo de teléfono y versión del sistema.
4. describir el problema en detalle (fotos y videos )
(Nuestra dirección de correo electrónico: <support@carlinkitcarplay.com>).
Tenemos un equipo técnico profesional, haremos todo lo posible para resolver el problema para usted.
Sara del equipo Carlinkit Carplay
Carlinkit
July 26, 2023
Здравствуйте Юрий
Пожалуйста, свяжитесь с нами через почтовый ящик <support@carlinkitcarplay.com> для получения файла прошивки.
Сара из команды Carlinkit Carplay Team
Carlinkit
July 26, 2023
Hola José
CarlinKit A2A no se puede conectar a Android Auto inalámbrico, por favor asegúrese de que el lado del teléfono celular, la función inalámbrica de Android Auto está activada.
Si no puede conectarse aunque la función inalámbrica de Android Auto esté activada, entonces puede
1, borrar la caché del servicio de Google
2, borrar la caché de Android Auto
3, reiniciar A2A
4, reiniciar el teléfono
Si su problema sigue sin resolverse, póngase en contacto con nosotros en <support@carlinkitcarplay.com.>
Sara del equipo Carlinkit Carplay
Carlinkit
July 26, 2023
Hi Tony,
To provide you with better after-sales service, please send us an email with your:
1. order number;
2. your car model and year;
3. your phone model and system version.
4. describe the problem in detail (pictures and videos )
(Our email address: <support@carlinkitcarplay.com>).
We have a professional technical team, will try our best to solve the problem for you.
Sara from the Carlinkit Carplay Team
Carlinkit
July 26, 2023
Hello, Rolando.
CPC2OO?A2A.
You finished the firmware upgrade, do you want the English version of the manual?
To help you solve your problem as soon as possible, please contact us at <support@carlinkitcarplay.com.>
Sara from the Carlinkit Carplay Team
Carlinkit
July 25, 2023
Hi Brandon
Please contact us through mailbox <support@carlinkitcarplay.com> for the firmware file.
Sara from Carlinkit Carplay Team
Carlinkit
July 25, 2023
Hi Anıl
Please contact us through mailbox <support@carlinkitcarplay.com> for the firmware file.
Sara from Carlinkit Carplay Team
Carlinkit
July 25, 2023
Hi ashraf
Warning: We strongly recommend that you do not upgrade while the product is in good working condition. If you must upgrade, please strictly follow our operating instructions.
If the product cannot work due to the failure of upgrading, you will need to send products back for repair and bear the corresponding high costs of freight and maintenance!
If you still want to it,please contact us through mailbox <support@carlinkitcarplay.com> for the firmware file.
Sara from Carlinkit Carplay Team
Carlinkit
July 25, 2023
Hi Shuvendu
Please contact us through mailbox <support@carlinkitcarplay.com> for the firmware file.
Sara from Carlinkit Carplay Team
Carlinkit
July 25, 2023
Hi Patrick
You are able to search wifi not bluetooth now, right?
If so, please go into the background and reset the box.
If your problem still has not been solved,please contact us through mailbox <support@carlinkitcarplay.com>
Sara from Carlinkit Carplay Team
Carlinkit
July 25, 2023
Hi Stefan,
To provide you with better after-sales service, please send us an email with your:
1. order number;
2. your car model and year;
3. your phone model and system version.
4. describe the problem in detail (pictures and videos )
(Our email address: <support@carlinkitcarplay.com>).
We have a professional technical team, will try our best to solve the problem for you.
Sara from the Carlinkit Carplay Team
Carlinkit
July 25, 2023
Hi Nathan
1. Connect the dongle to the wall charger or plug it into the car, once the red light is on, connect the dongle’s wifi to the phone, then enter 192.168.50.2 in the phone’s browser to access the backend.
2. Reset the box.
3. Startup delay changed to 1.
If your problem still has not been solved, please contact us through mailbox <support@carlinkitcarplay.com>
Sara from Carlinkit Carplay Team
Carlinkit
July 25, 2023
Hi wonwoo,
That means the upgrade was not successful, and you need to try the upgrade again.
Nikki from Carlinkit Carplay Team.
Carlinkit
July 25, 2023
Hi DAVID,
Please get in touch with our email (<support@carlinkitcarplay.com>), and we shall send the firmware file to your email address.
Nikki from Carlinkit Carplay Team.
Carlinkit
July 25, 2023
Hi KASAC,
Please get in touch with our email (<support@carlinkitcarplay.com>), and we shall send the firmware file to your email address.
Nikki from Carlinkit Carplay Team.
Carlinkit
July 25, 2023
Hi kyle,
Please get in touch with our email (<support@carlinkitcarplay.com>), and we shall send the firmware file to your email address.
Nikki from Carlinkit Carplay Team.
Carlinkit
July 25, 2023
Hi Ronny,
Please get in touch with our email (<support@carlinkitcarplay.com>), and we shall send the firmware file to your email address.
Nikki from Carlinkit Carplay Team.
Carlinkit
July 25, 2023
Hi KJ,
Please get in touch with our email (<support@carlinkitcarplay.com>), and we shall send the firmware file to your email address.
Nikki from Carlinkit Carplay Team.
Carlinkit
July 25, 2023
Hi Ades,
1. What is the specific model or name of the product you are using?
2. When you mentioned “no sound,” are you referring to no sound during music playback or no sound during calls?
Nikki from Carlinkit Carplay Team.
Carlinkit
July 25, 2023
Hi Adrián,
To help you better, could you please kindly tell us :
1. Your car model and year.
2. Your Phone system version.
3. Please kindly describe the problem in detail, it will be better if you could send us pictures or videos to our email address <support@carlinkitcarplay.com.>
Looking forward to your reply.
Kind Regards,
Nikki
Carlinkit
July 25, 2023
Hi Hung,
1. Please send the photo of the Red UI to our email address <support@carlinkitcarplay.com.>
2. Please provide us with the make and year of your car.
3. Please specify the exact name or model of the product you are using.
Nikki from Carlinkit Carplay Team.
Carlinkit
July 25, 2023
Hello Tiger,
Is your car a modified head unit? If you have a modified head unit, I suggest you take a look at our Autokit.
If your product is functioning properly, we do not recommend upgrading. Upgrading the firmware when the product is working fine may lead to damage. Please contact our email <support@carlinkitcarplay.com> to get the firmware update and see if it can resolve your issue.
Nikki from Carlinkit Carplay Team.
Carlinkit
July 25, 2023
Hola,
Por favor, contáctenos a través de nuestro correo electrónico <support@carlinkitcarplay.com> para obtener la última actualización de firmware.
Nikki del equipo Carlinkit Carplay.
Carlinkit
July 20, 2023
Hi Michael,
To help you better, could you please kindly tell us :
Your car model and year.
Your Phone system version.
Please kindly describe the problem in detail, it will be better if you could send us pictures or videos to our email address <support@carlinkitcarplay.com>
Nikki from Carlinkit Carplay Team
Carlinkit
July 20, 2023
Hi Pat,
To help you better, could you please kindly tell us :
To help you better, could you please kindly tell us :
1. Your car model and year.
2. Your Phone system version.
3. Please kindly describe the problem in detail, it will be better if you could send us pictures or videos to our email address <support@carlinkitcarplay.com>
Nikki from Carlinkit Carplay Team
Carlinkit
July 20, 2023
Hi Guillermo,
May I know the specific model or name of the unit you have?
Nikki from Carlinkit Carplay Team
Carlinkit
July 20, 2023
Hi Brian,
Please contact our email at <support@carlinkitcarplay.com> to get firmware.
Nikki from Carlinkit Carplay Team
Carlinkit
July 20, 2023
Hi Paul,
To help you better, could you please kindly tell us :
1. The model or name of the unit you have.
2. Your Phone system version.
3. Please kindly describe the problem in detail, it will be better if you could send us pictures or videos.
Nikki from Carlinkit Carplay Team
Carlinkit
July 20, 2023
Hi Brian,
Please contact our email at <support@carlinkitcarplay.com> to get the CPC200-U2W plus firmware.
Nikki from Carlinkit Carplay Team.
Carlinkit
July 20, 2023
Hi Neil
Please contact us through mailbox <support@carlinkitcarplay.com> for the firmware file.
Chris from Carlinkit Carplay Team
Carlinkit
July 20, 2023
Hi Brian
If this error occurred, you may refer to the following blog.
<https://carlinkitcarplay.com/pages/faq-carlinkit-4-0-accessory-not-supported-this-accessory-is-not-supported-bythis-device?pos=2&_sid=0b05611b3&ss=r>
Chris from Carlinkit Carplay Team
Carlinkit
July 20, 2023
Hallo René,
Bitte kontaktieren Sie uns per E-Mail (<support@carlinkitcarplay.com>), und wir werden die Firmware-Datei an Ihre E-Mail-Adresse senden.
Nikki vom Carlinkit Carplay Team
Carlinkit
July 20, 2023
Hi Stefasn
Please contact us through mailbox <support@carlinkitcarplay.com> for the firmware file.
Chris from Carlinkit Carplay Team
Carlinkit
July 20, 2023
Hi Oliver,
To help you better, could you please kindly tell us :
Your car model and year.
Your Phone system version.
Please kindly describe the problem in detail, it will be better if you could send us pictures or videos.
Nikki from Carlinkit Carplay Team.
Carlinkit
July 20, 2023
Hi Simo
U2W series doesn’t support watching Netflix, if you want to watch Netflix, you can choose the Tbox series.
<https://carlinkitcarplay.com/collections/ai-box>
Chris from Carlinkit Carplay Team
Carlinkit
July 20, 2023
Hi Eray,
To help you better, could you please kindly tell us :
1. Your car model and year.
2. Your Phone system version.
3. Please kindly describe the problem in detail, it will be better if you could send us pictures or videos.
Nikki from Carlinkit Carplay Team.
Carlinkit
July 20, 2023
Hi Robert
Please contact us through mailbox <support@carlinkitcarplay.com> for the firmware file.
Chris from Carlinkit Carplay Team
Carlinkit
July 20, 2023
Hi Joe,
Please plug the dongle into the wall charger or plug it in to the car, once the red light is on, connect the dongle’s wifi with your phone.
Then input 192.168.50.2 in your phone browser to log in the backend. Please reset the box.
Please contact <support@carlinkitcarplay.com> to get firmware update for CPC200-U2W Plus.
Nikki from Carlinkit Carplay Team.
Carlinkit
July 20, 2023
Hi Joel,
1. Please make sure that the iPhone has turned on Bluetooth, WiFi, Siri, CarPlay, and that the iPhone is connected to the CarlinKit product Bluetooth.
2, restart the iPhone, re-unplug the product.
3, iPhone connected to the product WiFi, Safari access 192.168.50.2, reset the product and then reconnect.
4, car screen, product connection interface, long press the phone name to delete all connection records; iPhone Bluetooth list to delete the product connection records.
5, iPhone – Settings – General – CarPlay, delete all connection records
Nikki from Carlinkit Carplay Team.
Carlinkit
July 20, 2023
Hi Vicente,
Our carlinkit 3.0 do not support mirror the iPhone.
Nikki from Carlinkit Carplay Team.
Carlinkit
July 20, 2023
Hi Serhii,
Do you mean the U2W mini?
To help you better, could you please kindly tell us :
1. Your car model and year.
2. Your Phone system version.
3. Please kindly describe the problem in detail, it will be better if you could send us pictures or videos.
Nikki from Carlinkit Carplay Team.
Carlinkit
July 20, 2023
Hi Maf,
To help you better, could you please kindly tell us :
1. Your car model and year.
2. Your Phone system version.
3. Please kindly describe the problem in detail, it will be better if you could send us pictures or videos.
Nikki from Carlinkit Carplay Team.
Carlinkit
July 20, 2023
Hi Vesselin ,
Please contact our email at <support@carlinkitcarplay.com> to get the CPC200-U2W plus firmware.
Nikki from Carlinkit Carplay Team.
Carlinkit
July 20, 2023
Bonjour Nabil
Veuillez nous contacter par email (<support@carlinkitcarplay.com>), et nous vous enverrons le fichier firmware à votre adresse email.
Sara de l’équipe Carlinkit Carplay
Carlinkit
July 20, 2023
Hi Олег
We strongly recommend that you do not upgrade while the product is in good working condition. If you must upgrade, please strictly follow our operating instructions.
If you still need to firmware update offline to Carlinkit
Please get in touch with our email (<support@carlinkitcarplay.com>), and we shall send the firmware file to your email address.
Sara from Carlinkit Carplay Team
Carlinkit
July 20, 2023
Hi Manuel
Please get in touch with our email (<support@carlinkitcarplay.com>), and we shall send the firmware file to your email address.
Sara from Carlinkit Carplay Team
Carlinkit
July 20, 2023
Hi Giamma
Please get in touch with our email (<support@carlinkitcarplay.com>), and we shall send the firmware file to your email address.
Sara from Carlinkit Carplay Team
Carlinkit
July 20, 2023
Hi Roman
We strongly recommend that you do not upgrade while the product is in good working condition,If you have problems using the product
Please get in touch with our email (<support@carlinkitcarplay.com>), and we will do our best to help you
Sara from Carlinkit Carplay Team
Carlinkit
July 20, 2023
Hi Daniel
Did you purchase the 3.0 or else?
Please get in touch with our email (<support@carlinkitcarplay.com>), and we will do our best to help you
Sara from Carlinkit Carplay Team
Carlinkit
July 20, 2023
Hi Sam
Please get in touch with our email (<support@carlinkitcarplay.com>), and we shall send the firmware file to your email address.
Sara from Carlinkit Carplay Team
Carlinkit
July 20, 2023
Hi Eduardo,
To provide you with better after-sales service, please send us an email with your:
1. order number;
2. your car model and year;
3. your phone model and system version.
4. describe the problem in detail (pictures and videos is better)
(Our email address: <support@carlinkitcarplay.com>).
Sara from the Carlinkit Carplay Team
Carlinkit
July 20, 2023
Hi kurt,
According to our company’s policy, we can only provide after-sales service to customers who placed their orders directly on carlinkitcarplay.com.
However, since you have contacted us directly, I am more than happy to allocate my personal time to assist you .
To provide you with better after-sales service, please send us an email with your:
1. order number;
2. your car model and year;
3. your phone model and system version.
4. describe the problem in detail (pictures and videos is better)
(Our email address: <support@carlinkitcarplay.com>).
Sara from the Carlinkit Carplay Team
Carlinkit
July 20, 2023
Hi Carlos
Please get in touch with our email (<support@carlinkitcarplay.com>), and we shall send the firmware file to your email address.
Sara from Carlinkit Carplay Team
Carlinkit
July 20, 2023
Hi Jeff
Maybe we missed the e-mail you sent. We are so sorry.
Please get in touch with our email once again (<support@carlinkitcarplay.com>), and we shall send the firmware file to your email address.
Sara from Carlinkit Carplay Team
Carlinkit
July 20, 2023
Ciao Donato,
Per aiutarvi al meglio, potreste gentilmente dirci:
1. Il modello e l’anno della vostra auto.
2. La versione del sistema del vostro telefono.
Nikki del Team Carlinkit Carplay
Carlinkit
July 20, 2023
Hi Binh
To help you better, could you please kindly tell us :
1. Your car year.
2. Your Phone system version.
3. Please kindly describe the problem in detail, it will be better if you could send us pictures or videos to our email address at <support@carlinkitcarplay.com.>
Nikki from Carlinkit Carplay Team
Carlinkit
July 20, 2023
Hi Thomas,
Insert the USB flash drive into the Carlinkit Dongle and upgrade with red and green lights flashing, do not power off, wait until the bright red light or blue light is on, and then wait 4 minutes to unplug the flash drive.
Nikki from Carlinkit Carplay Team
Carlinkit
July 20, 2023
Hi vanoir,
Yes, this method also works for carlinkit 4.0 and cpc200-cp1a
Nikki from Carlinkit Carplay Team
Carlinkit
July 19, 2023
Hi Johann
Please get in touch with our email (<support@carlinkitcarplay.com>), and we shall send the firmware file to your email address.
Sara from Carlinkit Carplay Team
Carlinkit
July 19, 2023
Hi Piotr
Please contact us through mailbox <support@carlinkitcarplay.com> for the firmware file.
Chris from Carlinkit Carplay Team
Carlinkit
July 19, 2023
Hi Vlad
When using wireless CarPlay, the phone will be overheating. You can place it in the air conditioning vent.
Chris from Carlinkit Carplay Team
Carlinkit
July 19, 2023
Hello Josh,
The box can’t access the backend, right?
Please plug the dongle into the wall charger or into your car, and when the red light is on, use your phone to connect to the Wifi of the dongle, and then enter 192.168.50.2 in your phone’s browser to log into the backend.
If your problem is still not solved, for you to solve your problem faster, please contact us via email. E-mail address: <support@carlinkitcarplay.com>
1. Your order number.
2. your car model and year.
3. your cell phone version and year
4. Please describe the problem in detail, preferably with pictures or videos.
Sara from the Carlinkit Carplay team
Carlinkit
July 19, 2023
Hi Rap,
Please get in touch with our email (<support@carlinkitcarplay.com>), and we shall send the firmware file to your email address.
Sara from Carlinkit Carplay Team
Carlinkit
July 19, 2023
Hi Von,
In order to solve your after-sales problems faster and more accurately, the technical engineers suggest you to send directly to our e-mail <address.support@carlinkitcarplay.com>
1. your order number
2. the model and year of your car.
3. your iPhone version
4. Please describe the problem in detail, it is better if you could provide us with pictures or videos.
Sara from Carlinkit Carplay Team
Carlinkit
July 19, 2023
Hi Liia,
In order not to miss your message, technical questions are recommended to be sent directly to our email <address.support@carlinkitcarplay.com>
1. Your order number.
2. Your car model and year.
3. Your iPhone system version.
4. Please kindly describe the problem in detail, it will be better if you could send us pictures or videos.
Sara from the Carlinkit Carplay Team
Carlinkit
July 19, 2023
Hi Mack
After upgrading/downgrading, the box shows a red light, and the phone cannot connect.
Solution:
1. Reset the car infotainment.
2. Delete the Bluetooth pairing record of the box from the phone.
3. Reset the box.
a. Connect to the box’s Wi-Fi network, which starts with “VOL,” “Auto,” or varies based on the car model. Password: 12345678.
b. Open the phone’s web browser and visit 192.168.50.2. Once on the webpage, navigate to the settings page and reset the box. (Upon the first visit to this webpage, c. you may need to provide car model information and submit it.)
Chris from Carlinkit Carplay Team
Carlinkit
July 19, 2023
Hi Domenico
Please get in touch with our email (<support@carlinkitcarplay.com>), and we shall send the firmware file to your email address.
Sara from Carlinkit Carplay Team
Carlinkit
July 19, 2023
Hi Sharifs
Please get in touch with our email (<support@carlinkitcarplay.com>), and we shall send the firmware file to your email address.
Sara from Carlinkit Carplay Team
Carlinkit
July 19, 2023
Hi pat
Please get in touch with our email (<support@carlinkitcarplay.com>), and we shall send the firmware file to your email address.
Sara from Carlinkit Carplay Team
Carlinkit
July 19, 2023
Hi Ivan
Please contact us through mailbox <support@carlinkitcarplay.com> for the firmware file.
Chris from Carlinkit Carplay Team
Carlinkit
July 19, 2023
Hi Andrey
Please contact us through mailbox <support@carlinkitcarplay.com> for the firmware file.
Chris from Carlinkit Carplay Team
Carlinkit
July 19, 2023
Hi there
It is not possible to convert a CPC200-U2W into a CPC200-Autokit by changing the firmware as they are different devices.
Chris from Carlinkit Carplay Team
Carlinkit
July 19, 2023
Hi Ricardo
We don’t have a model called CPC200-CMAP.
Please contact the seller where you purchase the device for help.
Chris from Carlinkit Carplay Team
Carlinkit
July 19, 2023
Hi Jose
1. Please plug the dongle into a home charger to check whether it has light on.
2. Please replace the data cable.
3. Please try searching for the dongle’s WIFI or Bluetooth.
If you tried the steps above and the dongle still has no light on, and you can’t search WIFI or Bluetooth, which means your dongle should be broken.
If you have any other questions, please contact us through <support@carlinkitcarplay.com.>
Chris from Carlinkit Carplay Team
Carlinkit
July 19, 2023
Nicolas,您好
您可以参照下面的博客解决hardware error: WIFI BT的问题,如果您需要固件的话,你可以发送邮件到我们的售后<support@carlinkitcarplay.com>获取固件。
<https://carlinkitcarplay.com/blogs/carlinkit-4-0-cp2a-faq/hardware-wifi-bt-error-appears-on-the-screen-when-i-plug-in-the-product>
Chris
Carlinkit
July 18, 2023
Hi Roland
Please contact us through mailbox <support@carlinkitcarplay.com> for the firmware file.
Chris from Carlinkit Carplay Team
Carlinkit
July 18, 2023
Hi Tarek,
In order not to miss your message, technical questions are recommended to be sent directly to our email <address.support@carlinkitcarplay.com>
Sara from the Carlinkit Carplay Team
Carlinkit
July 18, 2023
Hi Ironangel,
The light on the box doesn’t come on, right? please try to chang a cable or plug it into a charger, If you tried to use another cable and plugged it into a charger and the light didn’t turn on which means your box is broken, you should contact the seller to exchange or get a refund for you.
Please feel free to contact me if you have any questions via email,our email is:<support@carlinkitcarplay.com>
Sara
Carlinkit
July 18, 2023
Hi Vasili,
The light on the box doesn’t come on, right? please try to chang a cable or plug it into a charger, If you tried to use another cable and plugged it into a charger and the light didn’t turn on which means your box is broken, you should contact the seller to exchange or get a refund for you.
Sara
Carlinkit
July 18, 2023
Bonjour Ramos,
Quel produit avez-vous acheté, Carlinkit 3.0 ou Carlinkit 4.0 ?
Afin de vous fournir un meilleur service après-vente, veuillez nous envoyer un e-mail avec votre :
1. le numéro de commande ;
2. le modèle et l’année de votre voiture ;
3. le modèle de votre téléphone et la version du système.
4. Décrivez le problème en détail (les photos et les vidéos sont préférables).
Nous avons une équipe technique professionnelle, nous ferons de notre mieux pour résoudre le problème pour vous.
Sara de l’équipe Carlinkit Carplay
Carlinkit
July 18, 2023
Hi Brian,
You could try to change a cable or plug it into a charger. If you tried to use another cable and plug it into a charger and the light didn’t turn on which means your box is broken, you should contact the seller to exchange or get a refund for you.
Please feel free to contact us if you have any other questions via email, our email address is <support@carlinkitcarplay.com>
Sara
Carlinkit
July 18, 2023
Здравствуйте, Igor,
Пожалуйста, свяжитесь с нами по электронной почте (<support@carlinkitcarplay.com>), и мы вышлем файл прошивки на Ваш электронный адрес.
Сара из команды Carlinkit Carplay
Carlinkit
July 18, 2023
Hi 이춘산,
Please get in touch with our email (<support@carlinkitcarplay.com>), and we shall send the firmware file to your email address.
Sara from Carlinkit Carplay Team
Carlinkit
July 18, 2023
Здравствуйте, Александр,
Пожалуйста, свяжитесь с нами по электронной почте (<support@carlinkitcarplay.com>), и мы вышлем файл прошивки на Ваш электронный адрес.
Сара из команды Carlinkit Carplay
Carlinkit
July 18, 2023
Hi Bernardo,
Please get in touch with our email (<support@carlinkitcarplay.com>), and we shall send the firmware file to your email address.
This device is fast and easy to connect, but sometimes you have to restart the device because it doesn't boot up properly or doesn't connect. (Newest Firmware)
Bought this after watching YouTube videos. When I received the cellophane wrapping was just laying in the package with the box, so i felt like maybe i was sent a used device. Opened the box and it all seemed to be correct and looked new.
When i finally got around to installing it was not quite as easy as the videos made it look and the instruction book is such small writing that I struggled with that. It seemed that the instructions were not step by step. It did load write up on the screen but the screen prompts, or lack there of did not match the book.
When i did finally get it to work the picture was great and connected quickly. I set this up in my garage so decide to go drive around the block in the sunlight. Picture was still good but then it stopped. Appears i had connected to my WiFi and not my phone. After messing around with it out in the street for a little bit i finally got it to BT to my phone. I am. Still unable to figure out how to get it to hook up to my hotspot on my phone vs BT. I am running a 2024 Toyota Tundra Platinum with the 14 in infotainment. I can’t tell about open road use yet, that remains to be seen.
Overall happy with it.
Carlinkit
October 27, 2023
Hello Sir,
Please change a data cable or plug it into the charger.
If your problem still not been solved,please contact us via email.
Detailed description of the problem (preferably with pictures and videos)
(Our e-mail address: is <support@carlinkitcarplay.com>).
We have a professional technical team and will try our best to solve the problem for you.
Sara from the Carlinkit Carplay team