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    (U2W Plus) UPGRADE FIRMWARE OFFLINE -for Carlinkit CPC200-U2W/U2W Plus Dongles Firmware Upgrade by USB Flash Drive

    November 24, 2021 3 min read 276 Comments

    Warning: We strongly recommend that you do not upgrade while the product is in good working condition. If you must upgrade, please strictly follow our operating instructions. If the product cannot work due to the failure of upgrading, you will need to send products back for repair and bear the corresponding high costs of freight and maintenance!

    If the device cannot be connected or recognized, you can use the USB Flash drive to upgrade the firmware. Of course, to avoid malfunctions, it is will be better you upgrade the dongle firmware online. Otherwise, the equipment is likely to become useless. This upgrade method is different from the past, you need to pay 100 % attention to following our upgrade steps, otherwise, the dongle will be dead.

    (Very Important note: Do not attempt to connect the adapter to your computer or laptop USB ports. These ports are made to transfer data and will just interrupt the update process and break the device.)

    Preparation materials: the dongle, power adapter, USB flash drive.

    Steps of how to upgrade the firmware by USB flash drive:

    1. Prepare a 32G or less USB Flash Drive, and right-click on the USB Flash Drive, formatted as FAT32 format (4/8/16/32GB).offline-upgrade-2 (1)
    offline-upgrade-2 (1)
    offline-upgrade-2 (1)

    2. The img format firmware into the USB Flash Drive (firmware name can not be modified, keep the name in the zip package) (If you bought the device from carlinkitcarplay.com, you can get the file by sending us an email)

    U2AW_AUTOKIT_UPDATE.img

    3. Connect the Carlinkit Dongle (U2W/ U2W Plus) to a USB wall power outlet/ charger. Wait for the solid Red light. Please don’t use the USB port of the car or computer!!

    offline-upgrade-2 (5)

    4. Insert the USB flash drive into the Carlinkit Dongle and upgrade with red and green lights flashing, do not power off, wait until the bright red light or blue light is on, and then wait 4 minutes to unplug. (If the USB flash drive meets the size and format, but the LED does not appear flashing phenomenon, please replace a USB flash drive)

    offline-upgrade-2 (5)

    5. Plug the dongle into the USB port of the car once the head unit is fully booted.

    Connection tutorial: https://carlinkitcarplay.com/blogs/wireless-dongle-adapter/how-can-i-get-my-phone-connected-and-use-wireless-carplay

    To get the newest updated firmware file, please email us!

    support@carlinkitcarplay.com

    In conclusion, we hope this guide on upgrading your dongle firmware has been helpful to you.

    But why stop there? At Carlinkit, we're constantly innovating to bring you the latest advancements in wireless connectivity for your car. In addition to our renowned U2W Plus adapter, we offer a range of other cutting-edge products designed to enhance your driving experience.

    Take advantage of our exclusive 18% discount code, "Carlinkit," and explore our full lineup of wireless Carplay adapters. Upgrade to the Carlinkit 4.0 for seamless compatibility with both Apple CarPlay and Android Auto or opt for the Carlinkit 5.0 (2air) for the ultimate wireless experience with native support for CarPlay and Android Auto. And for those seeking unparalleled entertainment on the go, our Carlinkit Tbox Plus is a perfect choice, allowing you to stream your favorite videos directly on your car screen.Carlinkit dongles comparisonDon't miss out on these incredible offers and the chance to elevate your in-car connectivity. Visit 👉our website today, apply the discount code "Carlinkit" at checkout, and revolutionize your driving experience.

    Remember, at Carlinkit, we're committed to providing you with top-quality products and exceptional customer service. If you have any questions or need assistance, our dedicated support team is here to help.


    100 Responses

    Carlinkit

    August 28, 2023

    Hello Erry,

    We do not recommend updating the firmware for the box under normal circumstances.
    Do you encounter any problem when you are using it?
    In order to provide you with better after-sales service, please send us an email with your following information:

    1. order number;
    2.Your car model and year.
    3. your cell phone model and system version.
    4. detailed description of the problem (preferably with pictures and videos)
    (Our e-mail address: <support@carlinkitcarplay.com>).
    We have a professional technical team and will try our best to solve the problem for you.
    Sara from Carlinkit Carplay Team

    Erry

    August 28, 2023

    Hi I need firmware for Carlinkit 5.0 CPC200-2air version

    Carlinkit

    August 21, 2023

    Hello Earl,
    Do you mean it disconnects often or not connecting at all?
    In order to provide you with better after-sales service, please send us an email with the following information:
    1. order number
    Your car model and year
    3. your cell phone model and system version.
    4. Detailed description of the problem (preferably with pictures and videos)
    (Our e-mail address: <support@carlinkitcarplay.com>).
    We have a professional technical team and will try our best to solve the problem for you.

    Sara from the Carlinkit Carplay team

    Earl

    August 21, 2023

    CPC200-U2W Plus and iphone 12 pro max. CPC200-U2W Plus often fails to connect even if unplugged and plugged back in. was received at Xmas gift in 2022.

    not happy with it currently

    Carlinkit

    August 15, 2023

    Hi Simon,

    Please email us and let us know when to buy the product. We will send you the firmware and upgrade method.

    Judy from the Carlinkit Carplay Team

    Simon

    August 15, 2023

    Hi, I need the firmware offline update to Carlinkit CPC200-U2W/U2W Plus as it has stopped working

    Carlinkit

    July 26, 2023

    Hi Vanoir,

    Yes, this method also fits to carlinkit 4.0. If you need the FW, you need to contact us at <support@carlinkitcarplay.com.>

    Nikki from Carlinkit Carplay Team

    Carlinkit

    July 26, 2023

    Hi jeannot

    Please contact us through mailbox <support@carlinkitcarplay.com> for the firmware file.

    Sara from Carlinkit Carplay Team

    Carlinkit

    July 26, 2023

    Hi İhsan

    Please contact us through mailbox <support@carlinkitcarplay.com> for the firmware file.

    Sara from Carlinkit Carplay Team

    Carlinkit

    July 26, 2023

    Hi Jaime

    Please contact us through mailbox <support@carlinkitcarplay.com> for the firmware file.

    Sara from Carlinkit Carplay Team

    Carlinkit

    July 26, 2023

    Hello,Anup.
    Could you please first check if your 2018 GTR has wired carplay.
    If it does, but your problem is still not solved.
    Please send us the following information to our email address.
    1. order number;
    2. your car model and year;
    3. your phone model and system version.
    4. describe the problem in detail (pictures and videos )
    (Our e-mail address: <support@carlinkitcarplay.com>).
    We have a team of professional technicians who will do their best to solve your problem.
    Sara from Carlinkit Carplay Team

    Carlinkit

    July 26, 2023

    Hola Roberto

    Para ofrecerle un mejor servicio post-venta, por favor envíenos un correo electrónico con su:
    1. número de pedido;
    2. tu modelo de coche y año;
    3. tu modelo de teléfono y versión del sistema.
    4. describir el problema en detalle (fotos y videos )
    (Nuestra dirección de correo electrónico: <support@carlinkitcarplay.com>).
    Tenemos un equipo técnico profesional, haremos todo lo posible para resolver el problema para usted.

    Sara del equipo Carlinkit Carplay

    Carlinkit

    July 26, 2023

    Здравствуйте Юрий
    Пожалуйста, свяжитесь с нами через почтовый ящик <support@carlinkitcarplay.com> для получения файла прошивки.
    Сара из команды Carlinkit Carplay Team

    Carlinkit

    July 26, 2023

    Hola José
    CarlinKit A2A no se puede conectar a Android Auto inalámbrico, por favor asegúrese de que el lado del teléfono celular, la función inalámbrica de Android Auto está activada.

    Si no puede conectarse aunque la función inalámbrica de Android Auto esté activada, entonces puede
    1, borrar la caché del servicio de Google
    2, borrar la caché de Android Auto
    3, reiniciar A2A
    4, reiniciar el teléfono
    Si su problema sigue sin resolverse, póngase en contacto con nosotros en <support@carlinkitcarplay.com.>
    Sara del equipo Carlinkit Carplay

    Carlinkit

    July 26, 2023

    Hi Tony,

    To provide you with better after-sales service, please send us an email with your:
    1. order number;
    2. your car model and year;
    3. your phone model and system version.
    4. describe the problem in detail (pictures and videos )
    (Our email address: <support@carlinkitcarplay.com>).
    We have a professional technical team, will try our best to solve the problem for you.

    Sara from the Carlinkit Carplay Team

    Carlinkit

    July 26, 2023

    Hello, Rolando.
    CPC2OO?A2A.
    You finished the firmware upgrade, do you want the English version of the manual?
    To help you solve your problem as soon as possible, please contact us at <support@carlinkitcarplay.com.>
    Sara from the Carlinkit Carplay Team

    Carlinkit

    July 25, 2023

    Hi Brandon

    Please contact us through mailbox <support@carlinkitcarplay.com> for the firmware file.

    Sara from Carlinkit Carplay Team

    Carlinkit

    July 25, 2023

    Hi Anıl

    Please contact us through mailbox <support@carlinkitcarplay.com> for the firmware file.

    Sara from Carlinkit Carplay Team

    Carlinkit

    July 25, 2023

    Hi ashraf

    Warning: We strongly recommend that you do not upgrade while the product is in good working condition. If you must upgrade, please strictly follow our operating instructions.

    If the product cannot work due to the failure of upgrading, you will need to send products back for repair and bear the corresponding high costs of freight and maintenance!

    If you still want to it,please contact us through mailbox <support@carlinkitcarplay.com> for the firmware file.

    Sara from Carlinkit Carplay Team

    Carlinkit

    July 25, 2023

    Hi Shuvendu

    Please contact us through mailbox <support@carlinkitcarplay.com> for the firmware file.

    Sara from Carlinkit Carplay Team

    Carlinkit

    July 25, 2023

    Hi Patrick
    You are able to search wifi not bluetooth now, right?
    If so, please go into the background and reset the box.

    If your problem still has not been solved,please contact us through mailbox <support@carlinkitcarplay.com>

    Sara from Carlinkit Carplay Team

    Carlinkit

    July 25, 2023

    Hi Stefan,

    To provide you with better after-sales service, please send us an email with your:
    1. order number;
    2. your car model and year;
    3. your phone model and system version.
    4. describe the problem in detail (pictures and videos )
    (Our email address: <support@carlinkitcarplay.com>).
    We have a professional technical team, will try our best to solve the problem for you.

    Sara from the Carlinkit Carplay Team

    Carlinkit

    July 25, 2023

    Hi Nathan

    1. Connect the dongle to the wall charger or plug it into the car, once the red light is on, connect the dongle’s wifi to the phone, then enter 192.168.50.2 in the phone’s browser to access the backend.

    2. Reset the box.

    3. Startup delay changed to 1.

    If your problem still has not been solved, please contact us through mailbox <support@carlinkitcarplay.com>
    Sara from Carlinkit Carplay Team

    Carlinkit

    July 25, 2023

    Hi wonwoo,

    That means the upgrade was not successful, and you need to try the upgrade again.

    Nikki from Carlinkit Carplay Team.

    Carlinkit

    July 25, 2023

    Hi DAVID，

    Please get in touch with our email (<support@carlinkitcarplay.com>), and we shall send the firmware file to your email address.

    Nikki from Carlinkit Carplay Team.

    Carlinkit

    July 25, 2023

    Hi KASAC，

    Please get in touch with our email (<support@carlinkitcarplay.com>), and we shall send the firmware file to your email address.

    Nikki from Carlinkit Carplay Team.

    Carlinkit

    July 25, 2023

    Hi kyle，

    Please get in touch with our email (<support@carlinkitcarplay.com>), and we shall send the firmware file to your email address.

    Nikki from Carlinkit Carplay Team.

    Carlinkit

    July 25, 2023

    Hi Ronny,

    Please get in touch with our email (<support@carlinkitcarplay.com>), and we shall send the firmware file to your email address.

    Nikki from Carlinkit Carplay Team.

    Carlinkit

    July 25, 2023

    Hi KJ,

    Please get in touch with our email (<support@carlinkitcarplay.com>), and we shall send the firmware file to your email address.

    Nikki from Carlinkit Carplay Team.

    Carlinkit

    July 25, 2023

    Hi Ades,

    1. What is the specific model or name of the product you are using?
    2. When you mentioned “no sound,” are you referring to no sound during music playback or no sound during calls?

    Nikki from Carlinkit Carplay Team.

    Carlinkit

    July 25, 2023

    Hi Adrián,

    To help you better, could you please kindly tell us :
    1. Your car model and year.
    2. Your Phone system version.
    3. Please kindly describe the problem in detail, it will be better if you could send us pictures or videos to our email address <support@carlinkitcarplay.com.>

    Looking forward to your reply.
    Kind Regards,
    Nikki

    Carlinkit

    July 25, 2023

    Hi Hung,

    1. Please send the photo of the Red UI to our email address <support@carlinkitcarplay.com.>
    2. Please provide us with the make and year of your car.
    3. Please specify the exact name or model of the product you are using.

    Nikki from Carlinkit Carplay Team.

    Carlinkit

    July 25, 2023

    Hello Tiger,

    Is your car a modified head unit? If you have a modified head unit, I suggest you take a look at our Autokit.

    <https://carlinkitcarplay.com/products/carlinkit-wirless-adapter-for-android-head-unit-support-carplay-and-android-auto>

    Nikki from Carlinkit Carplay Team.

    Carlinkit

    July 25, 2023

    Hi serkan,

    If your product is functioning properly, we do not recommend upgrading. Upgrading the firmware when the product is working fine may lead to damage. Please contact our email <support@carlinkitcarplay.com> to get the firmware update and see if it can resolve your issue.

    Nikki from Carlinkit Carplay Team.

    Carlinkit

    July 25, 2023

    Hola,

    Por favor, contáctenos a través de nuestro correo electrónico <support@carlinkitcarplay.com> para obtener la última actualización de firmware.

    Nikki del equipo Carlinkit Carplay.

    Carlinkit

    July 20, 2023

    Hi Michael,

    To help you better, could you please kindly tell us :

    Your car model and year.
    Your Phone system version.
    Please kindly describe the problem in detail, it will be better if you could send us pictures or videos to our email address <support@carlinkitcarplay.com>

    Nikki from Carlinkit Carplay Team

    Carlinkit

    July 20, 2023

    Hi Pat,

    To help you better, could you please kindly tell us :

    To help you better, could you please kindly tell us :
    1. Your car model and year.
    2. Your Phone system version.
    3. Please kindly describe the problem in detail, it will be better if you could send us pictures or videos to our email address <support@carlinkitcarplay.com>

    Nikki from Carlinkit Carplay Team

    Carlinkit

    July 20, 2023

    Hi Guillermo,

    May I know the specific model or name of the unit you have?

    Nikki from Carlinkit Carplay Team

    Carlinkit

    July 20, 2023

    Hi Brian,

    Please contact our email at <support@carlinkitcarplay.com> to get firmware.

    Nikki from Carlinkit Carplay Team

    Carlinkit

    July 20, 2023

    Hi Paul，

    To help you better, could you please kindly tell us :
    1. The model or name of the unit you have.
    2. Your Phone system version.
    3. Please kindly describe the problem in detail, it will be better if you could send us pictures or videos.

    Nikki from Carlinkit Carplay Team

    Carlinkit

    July 20, 2023

    Hi Brian，

    Please contact our email at <support@carlinkitcarplay.com> to get the CPC200-U2W plus firmware.

    Nikki from Carlinkit Carplay Team.

    Carlinkit

    July 20, 2023

    Hi Neil
    Please contact us through mailbox <support@carlinkitcarplay.com> for the firmware file.
    Chris from Carlinkit Carplay Team

    Carlinkit

    July 20, 2023

    Hi Brian
    If this error occurred, you may refer to the following blog.
    <https://carlinkitcarplay.com/pages/faq-carlinkit-4-0-accessory-not-supported-this-accessory-is-not-supported-bythis-device?pos=2&_sid=0b05611b3&ss=r>
    Chris from Carlinkit Carplay Team

    Carlinkit

    July 20, 2023

    Hallo René,

    Bitte kontaktieren Sie uns per E-Mail (<support@carlinkitcarplay.com>), und wir werden die Firmware-Datei an Ihre E-Mail-Adresse senden.

    Nikki vom Carlinkit Carplay Team

    Carlinkit

    July 20, 2023

    Hi Stefasn
    Please contact us through mailbox <support@carlinkitcarplay.com> for the firmware file.
    Chris from Carlinkit Carplay Team

    Carlinkit

    July 20, 2023

    Hi Oliver,

    To help you better, could you please kindly tell us :

    Your car model and year.
    Your Phone system version.
    Please kindly describe the problem in detail, it will be better if you could send us pictures or videos.

    Nikki from Carlinkit Carplay Team.

    Carlinkit

    July 20, 2023

    Hi Simo
    U2W series doesn’t support watching Netflix, if you want to watch Netflix, you can choose the Tbox series.
    <https://carlinkitcarplay.com/collections/ai-box>
    Chris from Carlinkit Carplay Team

    Carlinkit

    July 20, 2023

    Hi Eray,

    To help you better, could you please kindly tell us :
    1. Your car model and year.
    2. Your Phone system version.
    3. Please kindly describe the problem in detail, it will be better if you could send us pictures or videos.

    Nikki from Carlinkit Carplay Team.

    Carlinkit

    July 20, 2023

    Hi Robert
    Please contact us through mailbox <support@carlinkitcarplay.com> for the firmware file.
    Chris from Carlinkit Carplay Team

    Carlinkit

    July 20, 2023

    Hi Joe,

    Please plug the dongle into the wall charger or plug it in to the car, once the red light is on, connect the dongle’s wifi with your phone.

    Then input 192.168.50.2 in your phone browser to log in the backend. Please reset the box.

    ![](https://cdn.shopify.com/s/files/1/0618/3793/4758/t/1/assets/lkay7czhpls5yqzy11s_1200x.jpeg?v=1689845206)

    Nikki from Carlinkit Carplay Team.

    Carlinkit

    July 20, 2023

    Hi Thomas,

    Please contact <support@carlinkitcarplay.com> to get firmware update for CPC200-U2W Plus.

    Nikki from Carlinkit Carplay Team.

    Carlinkit

    July 20, 2023

    Hi Joel,

    1. Please make sure that the iPhone has turned on Bluetooth, WiFi, Siri, CarPlay, and that the iPhone is connected to the CarlinKit product Bluetooth.
    2, restart the iPhone, re-unplug the product.
    3, iPhone connected to the product WiFi, Safari access 192.168.50.2, reset the product and then reconnect.
    4, car screen, product connection interface, long press the phone name to delete all connection records; iPhone Bluetooth list to delete the product connection records.
    5, iPhone – Settings – General – CarPlay, delete all connection records

    Nikki from Carlinkit Carplay Team.

    Carlinkit

    July 20, 2023

    Hi Vicente,

    Our carlinkit 3.0 do not support mirror the iPhone.

    Nikki from Carlinkit Carplay Team.

    Carlinkit

    July 20, 2023

    Hi Serhii,

    Do you mean the U2W mini?

    To help you better, could you please kindly tell us :
    1. Your car model and year.
    2. Your Phone system version.
    3. Please kindly describe the problem in detail, it will be better if you could send us pictures or videos.

    Nikki from Carlinkit Carplay Team.

    Carlinkit

    July 20, 2023

    Hi Maf,

    To help you better, could you please kindly tell us :
    1. Your car model and year.
    2. Your Phone system version.
    3. Please kindly describe the problem in detail, it will be better if you could send us pictures or videos.

    Nikki from Carlinkit Carplay Team.

    Carlinkit

    July 20, 2023

    Hi Vesselin ,

    Please contact our email at <support@carlinkitcarplay.com> to get the CPC200-U2W plus firmware.

    Nikki from Carlinkit Carplay Team.

    Carlinkit

    July 20, 2023

    Bonjour Nabil

    Veuillez nous contacter par email (<support@carlinkitcarplay.com>), et nous vous enverrons le fichier firmware à votre adresse email.

    Sara de l’équipe Carlinkit Carplay

    Carlinkit

    July 20, 2023

    Hi Олег

    We strongly recommend that you do not upgrade while the product is in good working condition. If you must upgrade, please strictly follow our operating instructions.
    If you still need to firmware update offline to Carlinkit

    Please get in touch with our email (<support@carlinkitcarplay.com>), and we shall send the firmware file to your email address.

    Sara from Carlinkit Carplay Team

    Carlinkit

    July 20, 2023

    Hi Manuel

    Please get in touch with our email (<support@carlinkitcarplay.com>), and we shall send the firmware file to your email address.

    Sara from Carlinkit Carplay Team

    Carlinkit

    July 20, 2023

    Hi Giamma

    Please get in touch with our email (<support@carlinkitcarplay.com>), and we shall send the firmware file to your email address.

    Sara from Carlinkit Carplay Team

    Carlinkit

    July 20, 2023

    Hi Roman

    We strongly recommend that you do not upgrade while the product is in good working condition,If you have problems using the product
    Please get in touch with our email (<support@carlinkitcarplay.com>), and we will do our best to help you

    Sara from Carlinkit Carplay Team

    Carlinkit

    July 20, 2023

    Hi Daniel

    Did you purchase the 3.0 or else?
    Please get in touch with our email (<support@carlinkitcarplay.com>), and we will do our best to help you

    Sara from Carlinkit Carplay Team

    Carlinkit

    July 20, 2023

    Hi Sam

    Please get in touch with our email (<support@carlinkitcarplay.com>), and we shall send the firmware file to your email address.

    Sara from Carlinkit Carplay Team

    Carlinkit

    July 20, 2023

    Hi Eduardo,

    To provide you with better after-sales service, please send us an email with your:
    1. order number;
    2. your car model and year;
    3. your phone model and system version.
    4. describe the problem in detail (pictures and videos is better)
    (Our email address: <support@carlinkitcarplay.com>).

    Sara from the Carlinkit Carplay Team

    Carlinkit

    July 20, 2023

    Hi kurt,
    According to our company’s policy, we can only provide after-sales service to customers who placed their orders directly on carlinkitcarplay.com.

    However, since you have contacted us directly, I am more than happy to allocate my personal time to assist you .

    To provide you with better after-sales service, please send us an email with your:
    1. order number;
    2. your car model and year;
    3. your phone model and system version.
    4. describe the problem in detail (pictures and videos is better)
    (Our email address: <support@carlinkitcarplay.com>).
    Sara from the Carlinkit Carplay Team

    Carlinkit

    July 20, 2023

    Hi Carlos

    Please get in touch with our email (<support@carlinkitcarplay.com>), and we shall send the firmware file to your email address.

    Sara from Carlinkit Carplay Team

    Carlinkit

    July 20, 2023

    Hi Jeff

    Maybe we missed the e-mail you sent. We are so sorry.
    Please get in touch with our email once again (<support@carlinkitcarplay.com>), and we shall send the firmware file to your email address.

    Sara from Carlinkit Carplay Team

    Carlinkit

    July 20, 2023

    Ciao Donato,

    Per aiutarvi al meglio, potreste gentilmente dirci:
    1. Il modello e l’anno della vostra auto.
    2. La versione del sistema del vostro telefono.

    Nikki del Team Carlinkit Carplay

    Carlinkit

    July 20, 2023

    Hi Binh

    To help you better, could you please kindly tell us :
    1. Your car year.
    2. Your Phone system version.
    3. Please kindly describe the problem in detail, it will be better if you could send us pictures or videos to our email address at <support@carlinkitcarplay.com.>

    Nikki from Carlinkit Carplay Team

    Carlinkit

    July 20, 2023

    Hi Thomas,

    Insert the USB flash drive into the Carlinkit Dongle and upgrade with red and green lights flashing, do not power off, wait until the bright red light or blue light is on, and then wait 4 minutes to unplug the flash drive.

    Nikki from Carlinkit Carplay Team

    Carlinkit

    July 20, 2023

    Hi vanoir,

    Yes, this method also works for carlinkit 4.0 and cpc200-cp1a

    Nikki from Carlinkit Carplay Team

    Carlinkit

    July 19, 2023

    Hi Johann

    Please get in touch with our email (<support@carlinkitcarplay.com>), and we shall send the firmware file to your email address.

    Sara from Carlinkit Carplay Team

    Carlinkit

    July 19, 2023

    Hi Piotr
    Please contact us through mailbox <support@carlinkitcarplay.com> for the firmware file.
    Chris from Carlinkit Carplay Team

    Carlinkit

    July 19, 2023

    Hi Vlad
    When using wireless CarPlay, the phone will be overheating. You can place it in the air conditioning vent.
    Chris from Carlinkit Carplay Team

    Carlinkit

    July 19, 2023

    Hello Josh,
    The box can’t access the backend, right?

    Please plug the dongle into the wall charger or into your car, and when the red light is on, use your phone to connect to the Wifi of the dongle, and then enter 192.168.50.2 in your phone’s browser to log into the backend.
    If your problem is still not solved, for you to solve your problem faster, please contact us via email. E-mail address: <support@carlinkitcarplay.com>
    1. Your order number.
    2. your car model and year.
    3. your cell phone version and year
    4. Please describe the problem in detail, preferably with pictures or videos.

    Sara from the Carlinkit Carplay team

    Carlinkit

    July 19, 2023

    Hi Rap,

    Please get in touch with our email (<support@carlinkitcarplay.com>), and we shall send the firmware file to your email address.

    Sara from Carlinkit Carplay Team

    Carlinkit

    July 19, 2023

    Hi Von,

    In order to solve your after-sales problems faster and more accurately, the technical engineers suggest you to send directly to our e-mail <address.support@carlinkitcarplay.com>
    1. your order number
    2. the model and year of your car.
    3. your iPhone version
    4. Please describe the problem in detail, it is better if you could provide us with pictures or videos.

    Sara from Carlinkit Carplay Team

    Carlinkit

    July 19, 2023

    Hi Liia,

    In order not to miss your message, technical questions are recommended to be sent directly to our email <address.support@carlinkitcarplay.com>
    1. Your order number.
    2. Your car model and year.
    3. Your iPhone system version.
    4. Please kindly describe the problem in detail, it will be better if you could send us pictures or videos.

    Sara from the Carlinkit Carplay Team

    Carlinkit

    July 19, 2023

    Hi Mack

    After upgrading/downgrading, the box shows a red light, and the phone cannot connect.

    Solution:

    1. Reset the car infotainment.
    2. Delete the Bluetooth pairing record of the box from the phone.
    3. Reset the box.
    a. Connect to the box’s Wi-Fi network, which starts with “VOL,” “Auto,” or varies based on the car model. Password: 12345678.
    b. Open the phone’s web browser and visit 192.168.50.2. Once on the webpage, navigate to the settings page and reset the box. (Upon the first visit to this webpage, c. you may need to provide car model information and submit it.)
    Chris from Carlinkit Carplay Team

    Carlinkit

    July 19, 2023

    Hi Domenico

    Please get in touch with our email (<support@carlinkitcarplay.com>), and we shall send the firmware file to your email address.

    Sara from Carlinkit Carplay Team

    Carlinkit

    July 19, 2023

    Hi Sharifs

    Please get in touch with our email (<support@carlinkitcarplay.com>), and we shall send the firmware file to your email address.

    Sara from Carlinkit Carplay Team

    Carlinkit

    July 19, 2023

    Hi pat

    Please get in touch with our email (<support@carlinkitcarplay.com>), and we shall send the firmware file to your email address.

    Sara from Carlinkit Carplay Team

    Carlinkit

    July 19, 2023

    Hi Ivan
    Please contact us through mailbox <support@carlinkitcarplay.com> for the firmware file.
    Chris from Carlinkit Carplay Team

    Carlinkit

    July 19, 2023

    Hi Andrey
    Please contact us through mailbox <support@carlinkitcarplay.com> for the firmware file.
    Chris from Carlinkit Carplay Team

    Carlinkit

    July 19, 2023

    Hi there
    It is not possible to convert a CPC200-U2W into a CPC200-Autokit by changing the firmware as they are different devices.
    Chris from Carlinkit Carplay Team

    Carlinkit

    July 19, 2023

    Hi Ricardo
    We don’t have a model called CPC200-CMAP.
    Please contact the seller where you purchase the device for help.
    Chris from Carlinkit Carplay Team

    Carlinkit

    July 19, 2023

    Hi Jose
    1. Please plug the dongle into a home charger to check whether it has light on.
    2. Please replace the data cable.
    3. Please try searching for the dongle’s WIFI or Bluetooth.
    If you tried the steps above and the dongle still has no light on, and you can’t search WIFI or Bluetooth, which means your dongle should be broken.
    If you have any other questions, please contact us through <support@carlinkitcarplay.com.>
    Chris from Carlinkit Carplay Team

    Carlinkit

    July 19, 2023

    Nicolas，您好
    您可以参照下面的博客解决hardware error： WIFI BT的问题，如果您需要固件的话，你可以发送邮件到我们的售后<support@carlinkitcarplay.com>获取固件。
    <https://carlinkitcarplay.com/blogs/carlinkit-4-0-cp2a-faq/hardware-wifi-bt-error-appears-on-the-screen-when-i-plug-in-the-product>
    Chris

    Carlinkit

    July 18, 2023

    Hi Roland
    Please contact us through mailbox <support@carlinkitcarplay.com> for the firmware file.
    Chris from Carlinkit Carplay Team

    Carlinkit

    July 18, 2023

    Hi Tarek,

    In order not to miss your message, technical questions are recommended to be sent directly to our email <address.support@carlinkitcarplay.com>

    Sara from the Carlinkit Carplay Team

    Carlinkit

    July 18, 2023

    Hi Ironangel,

    The light on the box doesn’t come on, right? please try to chang a cable or plug it into a charger, If you tried to use another cable and plugged it into a charger and the light didn’t turn on which means your box is broken, you should contact the seller to exchange or get a refund for you.
    Please feel free to contact me if you have any questions via email,our email is:<support@carlinkitcarplay.com>

    Sara

    Carlinkit

    July 18, 2023

    Hi Vasili,

    The light on the box doesn’t come on, right? please try to chang a cable or plug it into a charger, If you tried to use another cable and plugged it into a charger and the light didn’t turn on which means your box is broken, you should contact the seller to exchange or get a refund for you.

    Sara

    Carlinkit

    July 18, 2023

    Bonjour Ramos,

    Quel produit avez-vous acheté, Carlinkit 3.0 ou Carlinkit 4.0 ?

    Afin de vous fournir un meilleur service après-vente, veuillez nous envoyer un e-mail avec votre :

    1. le numéro de commande ;

    2. le modèle et l’année de votre voiture ;

    3. le modèle de votre téléphone et la version du système.

    4. Décrivez le problème en détail (les photos et les vidéos sont préférables).

    (Notre adresse e-mail : <support@carlinkitcarplay.com>).

    Nous avons une équipe technique professionnelle, nous ferons de notre mieux pour résoudre le problème pour vous.

    Sara de l’équipe Carlinkit Carplay

    Carlinkit

    July 18, 2023

    Hi Brian,

    You could try to change a cable or plug it into a charger. If you tried to use another cable and plug it into a charger and the light didn’t turn on which means your box is broken, you should contact the seller to exchange or get a refund for you.
    Please feel free to contact us if you have any other questions via email, our email address is <support@carlinkitcarplay.com>

    Sara

    Carlinkit

    July 18, 2023

    Здравствуйте, Igor,

    Пожалуйста, свяжитесь с нами по электронной почте (<support@carlinkitcarplay.com>), и мы вышлем файл прошивки на Ваш электронный адрес.

    Сара из команды Carlinkit Carplay

    Carlinkit

    July 18, 2023

    Hi 이춘산,

    Please get in touch with our email (<support@carlinkitcarplay.com>), and we shall send the firmware file to your email address.

    Sara from Carlinkit Carplay Team

    Carlinkit

    July 18, 2023

    Здравствуйте, Александр,

    Пожалуйста, свяжитесь с нами по электронной почте (<support@carlinkitcarplay.com>), и мы вышлем файл прошивки на Ваш электронный адрес.

    Сара из команды Carlinkit Carplay

    Carlinkit

    July 18, 2023

    Hi Bernardo,

    Please get in touch with our email (<support@carlinkitcarplay.com>), and we shall send the firmware file to your email address.

    Sara from Carlinkit Carplay Team

    Carlinkit

    July 18, 2023

    Hi Zeeya,

    Please get in touch with our email (<support@carlinkitcarplay.com>), and we shall send the firmware file to your email address.

    Sara from Carlinkit Carplay Team

    Carlinkit

    July 17, 2023

    Hi Jens,

    ![](https://cdn.shopify.com/s/files/1/0618/3793/4758/t/1/assets/lk6n2nh2rqrrkw1sba_1200x.jpeg?v=1689584646)

    The language modified in the background———-is the language displayed on the connection page
    Change the language of the mobile phone -—— it is the language in CarPlay

    You need to modify the language of the phone itself on the phone, so that after the adapter is connected, the language displayed by carplay is consistent with that of your phone.

    Judy from the Carlinkit Carplay Team

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