Carlinkit T-box (Full Android AI Box) - FAQs(EN)

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Quality Guarantee and Service for Carlinkit.

1. Does the product have quality assurance?

To provide the best installation suggestions and after-sales service for your car, It is recommended that you choose to buy from first. All products sold have been tested and provide an after-sales guarantee. We will give priority to providing one-to-one service for customers who place orders on our site. For products purchased on other websites(e.g., Aliexpress, Amazon, eBay), we will not be able to guarantee product quality and after-sales service.

2. How to enjoy product after-sales service?

We offer service for items purchased from If you buy Carlinkit products from other websites(e.g., Aliexpress, Amazon, eBay), please seek help from other sellers first. You can also refer to our FAQ, but the products purchased from other websites may be different from ours, and our FAQ may not apply to products purchased on other websites.


SIM Card & APP Issues

1. About SIM Card Issues.

2. Method to check IMEI.

3. Solutions for Installing and Uninstalling Apps on T-Box.

4. What should I do if I can't enter the verification code on Disney+ Hotstar?

5. What should I do if YouTube hangs or freezes after a few minutes of watching?

6. What should I do if Kodi crashes upon startup after installation?

7. What should I do if Google Play services keep stopping on my Tbox?

8. What should I do if the VLC app consistently shows "Connecting" and cannot import content?

9. How to add and set up VPN manually?

Connection & Troubleshoot

1. Troubleshooting TBox Connection Issues.

2. What should I do if TBox is not recognized or does not work?

3. What should I do if my Tbox series disconnects frequently or reboots often?

4. How to keep the carplay automatically connected when I use the T-Box?

5. What should I do if I have to unplug my Tbox every time for it to be recognized?

Firmware & Backend Settings

1. How can I upgrade the T-box firmware?

2. How do I perform local FOTA upgrades?

3. How can I upload the log if I am using T-Box?

4. How to restore factory settings?

Screen/ Audio/ Video Issues

1. Full-Screen Display Issues.

2. Audio Issues.

3. Inconsistencies in Video Screen Ratio Across Various Apps.

4. Unresponsive App Options & TBox Interface Overlapping.

5. How can I get the Split-screen presets feature?

6. What should I do if CarPlay occasionally lags and the touchscreen becomes unresponsive?

General Questions

1. How to connect the mouse via Bluetooth?

2. How to delete connection history on the Phone?

3. Regarding Activation Issues.

4. How can I remove the dock from the screen when using Carlinkit Tbox Plus?

5. What should I do if the Tbox Plus GPS Location services are not working?

6. What is the difference between the European version and the American version of the T-box?