Carlinkit 5.0 (2air) - FAQs (EN)

Quality Guarantee and Service for Carlinkit 5.0 (2air)

1. Does the product have quality assurance?

To provide the best installation suggestions and after-sales service for your car, It is recommended that you choose to buy from first. All products sold have been tested and provide an after-sales guarantee. We will prioritize providing one-to-one service for customers who place orders on our site. We cannot guarantee product quality and after-sales service for products purchased on other websites(e.g., Aliexpress, Amazon, eBay).

2. How to enjoy product after-sales service?

We offer service for items purchased from If you buy Carlinkit products from other websites(e.g., Aliexpress, Amazon, eBay), please seek help from other sellers first. You can also refer to our FAQ, but the products purchased from other websites differ from ours, and our FAQ may not apply to products purchased on other websites.


Setup & Installation

1. Carlinkit 5.0 (2air) Function Introduction and Conditions of Use.

2. Carlinkit 5.0 (2air) Android Auto wireless connection tutorial.

3. How to seamlessly switch between CarPlay and Android Auto on Carlinkit 5.0?

Backend Settings

1. Carlinkit 5.0 (2air) How to enter the background?

2. Carlinkit 5.0 (2air) How to restore factory settings?

3. Carlinkit 5.0 (2air) How to upload logs/user feedback?

4. Carlinkit 5.0 (2air): How to perform online or offline upgrades?

Connection & Troubleshoot

1. Troubleshooting disconnection and dropout issues with Carlinkit 5.0.

2. Bluetooth Connection Failed: Troubleshooting Guide.

3. Carlinkit 5.0 (2air) Android Auto can't connect wirelessly.

4. How to enable automatic connection for Carlinkit 5.0?

5. What should I do if my car displays 'Device could not be connected in Enhanced Mode. App will start in normal mode'?

6. Troubleshooting other common connection issues with Carlinkit 5.0 (2air).

Audio/ Screen Display Issues

1. Troubleshooting common audio issues with Carlinkit 5.0 (2air).

2. How to resolve a black screen issue with Carlinkit 5.0 (2air)?

3. How to address distorted images and artifacts when using Carlinkit 5.0 (2air)?

4. Carlinkit 5.0 (2air)/ 4.0(CP2A)/ 3.0(U2W-PLUS): Modify car display icons and names.