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How can I reset and restore the factory settings of the product?

December 09, 2021 2 min read 46 Comments

Sometimes the dongle will be unstable after a period of time, such as: audio and video being delayed; the connection is often dropped or the car's screen does not display...

For this kind of problem, the following solutions may help you

Restore steps:

1. Log in to the upgrade interface.
After the product is connected to the car successfully, please scan the QR code in the product manual with your mobile phone or input 192.168.50.2 in the mobile browser to log in to the product upgrade interface.

2. Log in to the product setting interface
At the bottom of the upgrade interface, there is a blue "Check for updates" button and a white Settings logo, please click the "Settings" logo to log in to the product setting interface.

3. Start the rollback procedure
Swiping down the page in the setting interface, finding the Rollback option, click the blue Roll back the version to 2021.07.05.2308button, and then the interface will pop up the message "Roll back the version to 2021.07.05.2308?" Please click "ok" to start the rollback procedure.

 


4. The rollback procedure is successful.
It takes a certain amount of time to roll back the version, please wait patiently. After the rollback is successful, you need to re-connect the dongle and the car like the first time you do.

Reset steps:

1. You can scan the QR code on the product's manual and input 192.168.50.2 in your mobile browser to log in to the backend



2. Click the Settings button on the page, and then click the Reset button in the upper left corner of the Settings page.


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46 Responses

Carlinkit

January 17, 2024

Hi Mike,

Does your adapter have a red light? If so, please contact our email and tell us the time of your purchase, and we will send you a firmware with a similar time to update using a USB drive.

(Our email address: <support@carlinkitcarplay.com>).

Judy from the Carlinkit Carplay Team

Mike

January 17, 2024

Mine is doing the same it has no WiFi or Bluetooth etc it does nothing at all, is there another way in to it?

Carlinkit

December 26, 2023

Hi Caglar,

In this case, it mean the box is broken,you should contact the seller you purchased from to apply a refund for u

Sara from the Carlinkit Carplay Team

Alex

December 26, 2023

same here, even with the Autokitools APK from <https://www.carlinkit.com/download.html> > no connection, only a waiting screen without the chance to reset the adapter

1. Bought in Germany via Ebay

2. the model and year of your car. > VW Tiguan 2020

3. your phone model and system version. > Redmi Note 10 M2101K7AG (Android version 12 on MIUI 14.05.5)

4. if your car has original wired carplay? > Yes, a Carlinkit 3.0 (still) works

jairo

October 19, 2023

Hola tengo el mismo problema podrian ayudarme, Gracias!

Caglar

August 24, 2023

Hi

I bought a 3.0 mini product via Amazon a couple of weeks ago.
The product worked well for a week or so. However after that, it stops working again.
Several connectivity issues, no connection at all, etc.
I tried everything on your support page, but again nothing happened. Cannot reach settings page even I connect the device via WiFi.

I think the product has connection issues. Hope it is not because of HW.

I have sent an e mail to your support address several days ago with photos and a video, btw.

Here are the details
Product Name: Carlinkit 3.0 Mini
My Phone / SW: Iphone 13 ProMax / 16.6
My Car: Kia Sorento 2023

Please help
Thanks

Carlinkit

July 18, 2023

Hi Robert,

Do you mean you can’t access the backend of the box? Are you using an Android phone, please?

Nikki from Carlinkit Carplay Team

Carlinkit

July 18, 2023

Hi Halil,

Do you mean you can’t access the backend of the box? Are you using an Android phone, please?

Nikki from Carlinkit Carplay Team

Carlinkit

June 29, 2023

Hi Bardeau,

To provide you with better after-sales service, please send us an email with your:
1. order number;
2. your car model and year;
3. your phone model and system version.
4. describe the problem in detail (pictures and videos is better)
(Our email address: <support@carlinkitcarplay.com>).
We have a professional technical team, will try our best to solve the problem for you.

Judy from the Carlinkit Carplay Team

Carlinkit

June 29, 2023

Hi Patrick,

Please plug the dongle into the wall charger or plug it in to the car, once the red light is on, connect the dongle’s wifi with your phone , then input 192.168.50.2 in your phone browser to log in the backend.

Then you can reset the box.
![](https://cdn.shopify.com/s/files/1/0618/3793/4758/t/1/assets/ljgtf35aqpn4umanejq_1200x.jpeg?v=1688023183)

Judy from the Carlinkit Carplay Team

Carlinkit

June 29, 2023

Hi Leo,

To provide you with better after-sales service, please send us an email with your:
1. order number;
2. your car model and year;
3. your phone model and system version.
4. describe the problem in detail (pictures and videos is better)
(Our email address: <support@carlinkitcarplay.com>).

Please contact us by email, and we will send you a connection video of the Android phone entering the background( 192.168.50.2).

Judy from the Carlinkit Carplay Team

Carlinkit

June 29, 2023

Hi Steve,

To provide you with better after-sales service, please send us an email with your:
1. order number;
2. your car model and year;
3. your phone model and system version.
4. describe the problem in detail (pictures and videos is better)
(Our email address: <support@carlinkitcarplay.com>).

Please contact us by email, and we will send you a connection video of the Android phone entering the background( 192.168.50.2).

Judy from the Carlinkit Carplay Team

Carlinkit

June 29, 2023

Hi Mehmet,

To provide you with better after-sales service, please send us an email with your:
1. order number;
2. your car model and year;
3. your phone model and system version.
4. describe the problem in detail (pictures and videos is better)
(Our email address: <support@carlinkitcarplay.com>).
We have a professional technical team, will try our best to solve the problem for you

Judy from the Carlinkit Carplay Team

Carlinkit

June 29, 2023

Hi Dieter,

To provide you with better after-sales service, please send us an email with your:
1. order number;
2. your car model and year;
3. your phone model and system version.
4. describe the problem in detail (pictures and videos is better)
(Our email address: <support@carlinkitcarplay.com>).
We have a professional technical team, will try our best to solve the problem for you

Judy from the Carlinkit Carplay Team

Carlinkit

June 29, 2023

Hi Vivek,

Which product you have purchased?

To provide you with better after-sales service, please send us an email with your:
1. order number;
2. your car model and year;
3. your phone model and system version.
4. describe the problem in detail (pictures and videos is better)
(Our email address: <support@carlinkitcarplay.com>).
We have a professional technical team, will try our best to solve the problem for you

Judy from the Carlinkit Carplay Team

Carlinkit

June 28, 2023

Hi Brian
Are you using an Android phone?
If you are using an Android phone and it could not access product backend, you may download an Apk by the link below.
<https://drive.google.com/file/d/1JGeAWvRGHLBc_c9gf9WRNWPcXCROVPVw/view?usp=sharing>
You may refer to the video below to install the apk and access 192.168.50.2
<https://www.youtube.com/watch?v=SU1xzIvjTUc>
Chris from Carinkit Carplay Team

Carlinkit

June 28, 2023

Hi Jon.

For your problem to be solved as soon as possible,please send these information to our email

1. your order number.

2. the model and year of your car.

3. your phone model and system version.

4. if your car has original wired carplay?

5. It would be better if you can send us pictures or videos.

our technicians will provide technical support for you: <address.support@carlinkitcarplay.com.>

Sara from Casrlinkit Carplay Team

Carlinkit

June 28, 2023

Hi Masayuki.
For your problem to be solved as soon as possible, please send this information to our email:
1. your order number.
2. the model and year of your car.
3. your phone model and system version.
4. if your car has originally wired car play?
5. It would be better if you can send us pictures or videos.
our technicians will provide technical support for you: <address.support@carlinkitcarplay.com.>

Sara from Casrlinkit Carplay Team

Carlinkit

June 28, 2023

Hi Brian.

To better assist you, could you please tell us:

1. your order number.

2. your phone model and system version.

3. if your car has original wired carplay?

4. It would be better if you can send us pictures or videos.

Please send the above information to our email box <support@carlinkitcarplay.com>, and our technicians will provide technical support for you:
Chris from Carlinkit Carplay Team

Carlinkit

June 28, 2023

Hi Manu.

Could you please try a different data cable or plug in the charger?
If the light still doesn’t light up, it means the box is broken.

If you would like to purchase our newest product, we suggest you use code Sara18 to get an extra 18% off from <https://carlinkitcarplay.com/>

Sara from the Carlinkit Carplay team

Carlinkit

June 28, 2023

Hi Gaetan
Please send us an email to get the newest firmware. <support@carlinkitcarplay.com.>
Chris from Carlinkit Carplay Team

Carlinkit

June 28, 2023

Hi Sylvana.

To better assist you, could you please tell us:

1:your order number.
2:your phone model and system version.

It would be better if you can send us pictures or videos.

Please send the above information to our email, and our technicians will provide technical support for you:
Sara from Casrlinkit Carplay Team

Carlinkit

June 27, 2023

Hi Ricardo.

Can you search for wifi? If you can, please go to the backend and upgrade the box.
If not, or if you need a firmware update

To better assist you, could you please tell us:

1. your order number.

2. the model and year of your car.

3. your phone model and system version.

4. if your car has original wired carplay?

5. It would be better if you can send us pictures or videos.

Please send the above information to our email, and our technicians will provide technical support for you: <address.support@carlinkitcarplay.com.>
Sara from Casrlinkit Carplay Team

Carlinkit

June 13, 2023

Hi Sean,

The WiFi name of our product starts with car’s English or VOLK, and the password is 12345678.
Try to see if you can access the background interface.
If you can access the URL successfully, then reset the box.
![](https://cdn.shopify.com/s/files/1/0618/3793/4758/t/1/assets/liu3vdxx7jlsa0uccxg_1200x.jpeg?v=1686650017)

Contact us if still unsuccessful, please send us an email with your
1. order number;
2. your car model and year;
3. your phone model and system version.
4. describe the problem in detail (pictures and videos are better)
(Our email address: <support@carlinkitcarplay.com>).

Judy from the Carlinkit Carplay Team

Carlinkit

June 13, 2023

Hi Hali,

Is your phone an Android phone? If so, please try to enter the URL with an Apple mobile phone to enter the background.
Then reset the box.
![](https://cdn.shopify.com/s/files/1/0618/3793/4758/t/1/assets/liu3nrma7tqna6a5r0j_1200x.jpeg?v=1686649663)

Contact us if still unsuccessful, please send us an email with your
1. order number;
2. your car model and year;
3. your phone model and system version.
4. describe the problem in detail (pictures and videos are better)
(Our email address: <support@carlinkitcarplay.com>).

Judy from the Carlinkit Carplay Team

Carlinkit

June 13, 2023

Hi John,

To provide you with better after-sales service, please send us an email with your:
1. order number;
2. your car model and year;
3. your phone model and system version.
4. describe the problem in detail (pictures and videos is better)
(Our email address: <support@carlinkitcarplay.com>).
We will send you the method to upgrade the firmware with a USB flash drive

Judy from the Carlinkit Carplay Team

John

June 02, 2023

My carlink stopped working, it only shows a red light that’s solid, I’ve tried in another car we have & it still doesn’t connect. How do I perform a hard reset

Sean

May 30, 2023

Hello, I recently purchased a Carlinkit 4.0 and have realized you have sent me a unit that has been configured or is used. It has a WiFi SSID and password that is already configured. I would like to reset it if possible but your instructions appear to only be for someone that knows the SSID and password.

Halil

May 30, 2023

And what if you are not getting into the interface, how do i reset then?

Halil

May 30, 2023

And what if you are not getting into the interface, how do i reset then?

Vivek

June 28, 2023

I am not getting the product settings interface after typing 192.168.50.2 on my phone chrome browser ,it’s gives me error website can’t be reached,my phone is connected to mobile network as well and other apps are working fine connected to internet.

Robert Jaeger

July 03, 2023

Can not log in or register?!?!?

Dieter Kaps

June 28, 2023

How can I do a HW reset for Carlinkit 4.0 No Bluetooth an Wifi connect possible.

please give me support. regards Dieter

Mehmet Kopuz

June 28, 2023

Hi, i can’t reset my device. Cos, i can’t reach 192.168.50.2 web site. My phone is not connecting to my device (carlinkit cpc200-u2w-plus). I also tried it on different phones. The red light is constantly on. When I connect my phone to the device with a cable, it works with a wired connection. But the wireless connection is not working. I can sometimes see the device in the wi-fi settings from my phone. But it disappears very soon.
What should i do ? Thanks…

Steve

June 28, 2023

This is noce, but I don’t have the product manual anymore for my Carlink 4. So I can’t scan a QR code. I have an andriod phone, not an iphone. When I enter 192.168.50.2 into the browser on my phone a get an error message saying the site is unreachable. Very disappointed with your product so far. My problems connecting to my 2020 Ford F150 from my Samsung S21.

Leo Hartog

June 28, 2023

I can’t come in 192.168.50.2 on my Android S21 Ultra phone.
I’m getting tired of that.

Patrick Lutes

June 28, 2023

How do I reset if I no longer have the book?

bardeau

June 27, 2023

Dear, i bought a Carlinkit4 and i’m facing a problem. since today, when i try to start it, i get on my car screen the normal picutre with the "loading page, but instead of have the “car name” as before, i have 3 dots (…), i can’t clik on the bottom right on the setting option, then after few seconds, i get a new screen HARDWARE ERROR: Wifi-BT. the problem is that i ca’nt access anyumore the “interface webpage” 192.168.50.2 to try to restore the tool with factory settings.
what can i dot to fix the problem?

Gaetan Bernier

June 27, 2023

I have a 2021 Lexus RX350 and I can’t access 192.168.50.2 and I want to have the updated software os my carlink 4.0.
My order number in ORDER #CLK10130203

Ricardo Rodarte

June 27, 2023

I try to connect the device, I went to the IP Address and I must move something in configuration because it doesn’t let me connect to Bluetooth again. And I can’t connect to CarPlay

Sylvana A Cloutier

June 27, 2023

I have 2019 Nissan Rogue every time I connect it changes the time on my car radio and I cant fix it….this has just recently started happening

Brian Mc

June 27, 2023

Got this 4 unit. Doesn’t connect to 2022 Mazda CX-5. Wired CarPlay works fine. No Volkswagen Wi-Fi or Bluetooth. Any instructions how to reset? Without its going back to Amazon.

Manuel Scheel

June 27, 2023

Hello,

My Carlinkit 3.0 (2021 Model) stopped working all of the sudden. Not even the LED lights up. What should I do? I bought it roughly one year ago.

Your help would be appreciated.

Brian Nguyen

June 27, 2023

I Recieved the carlinkit 4.0 device but I am unable to connect it to 192.168.50.2. I see that my phone is connected to the device on bluetooth and wifi but my browser times out when trying to connect to 192.168.50.2

Masayuki Mitsuyoshi

June 27, 2023

I cannot connect with iPhones (7 and SE) after upgrading to the firmware ver.2022.01.24.1903.
I bought Carlinkit 3.0 through Carlinkit Direct store in AliExpress on Feb.6, 2022. Initially it works fine, but after I used for 1 month, connection with iPhones became worse. It repeated disconnect and reconnect during driving.
In order to recover the situation, I upgraded the firmware on Apr.16th.. However situation became even worse. Finally I cannot connect iPhones at all. Since I lost connection, I’m unable to do even rollback.
Please help to support recovery. Thank you

Jon GIbbs

June 25, 2023

I was having connection issues and tried to reset the carlinkit-II to factory settings, after I went to the menu 192.168.50.2 it told me there was updates… after the third update the dongle bricked… locked up….

Please help
contact me at
JGibbs@monterraUSA.com
904-568-7351
Date: 03-07-2022

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