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Audio Issues.

June 01, 2023 1 min read 2 Comments

Issue 1: When I use the T-Box, the other party always hears an echo during calls.

1. Connect the car unit to the T-Box.

2. After successfully connecting, Click "Autokit" APP- Setting - Turn up the value of Microphone gain.

Video Tutorials:


Issue 2: What should I do when I play the video through other apps, the audio is not synced? There's a 2 to 3 seconds delay.

Please try the below methods:


1. Upgrade the T-box to the 0301 version.
(Please check here to view how to upgrade the T-box firmware.)

2. Go to the Settings.

T-box-04

3. Click Autokit-TBox Settings.

T-box-05

4. Find out Car Settings--Video Definition, change the number to (6), and then return to the home page to see if the delay problem was solved.

T-box-06

5. Return to the home page to see if the delay problem was solved.

(If it still has a delay problem, please try to modify the Video Definition to other numbers.)

After the above methods, if it still didn't work normally, please upload the log and send the file to us.

(Please check here to view how to upload the log.)

Issue 3: There is a delay when switching songs with wireless Android Auto?

Because it is a wireless transmission, there will be such media delay (including the original car's wireless Android will also exist).

(The wireless Android Auto of the original car will also exist).


2 Responses

Carlinkit

February 20, 2024

Hi Panagiotis,

Which product you have purchased? It would be better if you could provide product photos

To provide you with better after-sales service, please send us an email with your:
1. order number;
2. your car model and year;
3. your phone model and system version.
4. describe the problem in detail (with pictures and videos is better)
(Our email address: <support@carlinkitcarplay.com>).
We have a professional technical team, will try our best to solve the problem for you.

Judy from the Carlinkit Carplay Team

Panagiotis

February 20, 2024

I have the AI box and I have latency during calls from wireless CarPlay. What should I do?

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