How can I upload the log if I am using T-Box?

If your T-box is running on Android 11 or Android 12, you can directly access the settings page to send logs after successfully connecting the box to the car's infotainment system.

Please remember the time when you reproduce the issue and send the time along with the case ID to our customer service.(support@carlinkitcarplay.com)


Video Tutorial: https://drive.google.com/file/d/1Q07Vpq8-mEMdgptfumW4ZZdAEs0CCC4E/view

If the above method is not applicable or if you have a T-box running on Android version 11 or below, you can follow the steps below to send logs:

Steps 1. Format the TF card as"FAT32".

Steps 2. After connecting the T-box to your car, operate your car again to make
 the problem you encountered before reappearing.

Steps 3. Insert the TF card into the T-box, and then the bottom of the screen 
will display the log copy completed.

T-box insert SIM card

T-box insert SIM card

T-box insert SIM card

T-box insert SIM card

T-box insert SIM card Video tutorial: https://carlinkitcarplay.com/blogs/t-box-multi-language-tutorials-for-factory-wired-carplay/how-to-insert-sim-card-into-the-t-box?

Steps 4. Take out the TF card, compress the X7 log file , and email it to support@carlinkitcarplay.com Once we get the email, we will reply to you within 24 hours and forward the file to our engineer for further checking.

T-box insert SIM card

Video tutorial: Please refer to the video https://vimeo.com/674279970 to upload the log.

 

If you have tried the above two methods and still can't get the log, please copy the log file to SD card manually as below.

1. Click "Setting".

 

2. Choose "Other Settings"

3. Click "Copy log file to SD card"

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