FAQs(EN) - T-box (Full Android AI Box)

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Quality Guarantee and Service for Carlinkit

  1. Does the product have quality assurance?

    In order to provide the best installation suggestions and after-sales service for your car, It is recommended that you choose to buy from carlinkitcarplay.com first. All products sold have been tested and provide an after-sales guarantee. We will give priority to providing one-to-one service for customers who place orders on our site. For products purchased on other websites(e.g., Aliexpress, Amazon, Ebay), we will not be able to guarantee product quality and after-sales service.

  2. How to enjoy product after-sales service?

    We offer service for items purchased from carlinkitcarplay.com. If you buy Carlinkit products from other websites(e.g., Aliexpress, Amazon, Ebay), please seek help from other sellers first. You can also refer to our FAQ, but the products purchased from other websites may be different from ours, and our FAQ may not apply to products purchased on other websites.


1. About SIM Card Issues.

2. What should I do when I play the video through other apps, the audio is not synced? 

3. What should I do when I try to download or update Netflix in the play store, it says it is not available on the device?

4. How to keep the carplay automatically connect when I use the T-BOX?

5. How can I upgrade the T-box firmware?

6. How can I upload the log if I am using T-Box?

7. How to restore factory settings?

8. How to check my order?

9. What is the difference between the European version and the American version of the T-box and T-box mini?

10. How to download apps such as hulu or Disney plus that cannot be searched in Google Store on T-box?

11. How to connect mouse via Bluetooth?