Quality Guarantee and Service for Carlinkit

1. Does the product have quality assurance?
   

   In order to provide the best installation suggestions and after-sales service for your car, It is recommended that you choose to buy from carlinkitcarplay.com first. All products sold have been tested and provide an after-sales guarantee. We will give priority to providing one-to-one service for customers who place orders on our site. For products purchased on other websites, we will not be able to guarantee product quality and after-sales service.

2. How to enjoy product after-sales service?
   

   We offer service for items purchased from carlinkitcarplay.com. If you buy Carlinkit products from other websites, please seek help from other sellers first. You can also refer to our FAQ, but the products purchased from other websites may be different from ours, and our FAQ may not apply to products purchased on other websites.

Common

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[[[1. How to quickly understand this product?]]]

1. Your vehicle must be equipped with Wired CarPlay and come with a standard USB port.

2. The product is only available for iPhone running ios 9+.

3. Please read our vehicle compatible list carefully before purchasing the product. If your vehicle is not on the compatible list, please purchase it with caution：
https://carlinkitcarplay.com/products/carlinkit-wireless-adapter-for-factory-carplay

[[[3. How to confirm whether your vehicle is compatible with our products?]]]

1. If your vehicle and year are on our compatible list, there is no doubt that our product is suitable for your car. Please click here for a list of compatible vehicles：https://carlinkitcarplay.com/products/carlinkit-wireless-adapter-for-factory-carplay

2. If not, make sure that your vehicle meets the following two-point, then the unit will also support your vehicle.

--Your vehicle already has a wired Apple Carplay installed from the factory or upgraded from the dealer, and you can use it normally.

--There is a USB-A port in your car model.

Note: 98% of vehicles with Apple-CarPlay and USB-A ports are compatible with our products, but not all. We will further test more vehicles, collect more market feedback and improve the list of supported vehicles.

[[[4.Does the device have to work with Wifi or Bluetooth? My Car doesn’t have Wifi.]]]

Our adapter has WiFi and Bluetooth hardware. It connects with Bluetooth and sends the WiFi credentials to the phone, then disconnects from the Bluetooth network. It works solely on WiFi from that point on.

[[[5. How can I know if my car has the original Carplay?]]]

1. Plug the iPhone directly into the car via a USB cable and check whether Carplay is displayed on the car screen.

2. Find the Apple Carplay icon on your car screen menu.

3. To see if your vehicle is included in the vehicle compatibility list on our product's page, please click here to check: https://carlinkitcarplay.com/collections/wireless-carplay-dongle/products/carlinkit-wireless-adapter-for-factory-carplay

[[[6. How can I get my phone connected and use wireless CarPlay?]]]

1. First, please turn on CarPlay mode in your car and iPhone.

The car screen then asks you to plug in an Apple device to connect. Plugin the dongle and its Bluetooth will appear on the car interface. The dongle's light will remain red at this time.

2. Please turn on Bluetooth and wifi on your phone.

After plugging the device into the car's USB port, turn on Bluetooth and wifi on your phone. Then select the iPhone's Bluetooth signal on the car's screen to connect to the iPhone.The red light flashes, which indicates that the device is being connected.

3. Mobile phones are paired successfully and CarPlay is ready for use.

When the dongle finds the Bluetooth signal of the iPhone, the pairing information will pop up on the phone's screen. After the Bluetooth connect successfully, the iPhone will pop up a window, please click "Use CarPlay". Wifi is also automatically connected to the car at this time. The dongle light turns green.

4. Please keep your iPhone CarPlay in the "On" state until the device is successfully connected to your car.

Leave your car and iPhone CarPlay "On" until you connect successfully.

To check the status, please go to Settings >> General >>CarPlay

5. Change the "Region" to get CarPlay in the "General" menu.

If you can't see the "CarPlay" option in the "General" menu on your iPhone, you can move it to the corresponding position by resetting the "Region".

Setting path is Settings>>General>>Language and Region>>Region

Connection Blog link: https://carlinkitcarplay.com/blogs/wireless-dongle-adapter/wireless-dongle-adapter

iPhone Setting Blog link: https://carlinkitcarplay.com/blogs/if-you-cannot-get-your-phone-connected-you-can/if-you-cannot-get-your-phone-connected-you-can

[[[7.What is the difference between version 1.0, version 2.0, and version 3.0 of U2W Carlinkit?]]]

1.Performance

Version 2.0 is with 5.8G HZ certification module, has higher adaptability for 98% of vehicle models.

3.0 is just the code name of a software update version. Currently, 2.0 and 3.0 are the same.

2. Appearance

Version 2.0 is with indicator light design, which 1.0 does not.

The cables and adapters of version 2.0 are detachable, while version 1.0 is integrated and undetachable.

[[[8. Will it work with phone?]]]

It works on all iPhone 5(running iOS 9 +) and above.

Note: Android system is not supported on this unit.

[[[9. Is there a difference in hardware or software between black and white products?]]]

No difference. Black and white are just different colors of products.

[[[10. Will there be any differences in the built-in devices that fit between different vehicles from the same brand? Like the Volvo brand in the compatible list? Or are the built-in devices the same for all vehicles?]]]

The built-in devices of all vehicles are the same.

[[[11. How do I change the language settings after connecting the dongle?]]]

On the connection page, click on the globe icon in the bottom right corner.

[[[12. Does it come with instructions?]]]

Yes, it comes with instructions.

[[[13. If I have two phones, which one will it choose？]]]

You can use either phone, but if you have both in the car, it will connect to the last paired phone.

[[[14. Do I have to sync the adapter every time I use it?]]]

Nope! After you set it up, your phone will pair with it autosomally as soon as you start the car every time.

[[[15. How do I reset my product?]]]

1. You can scan the QR code on the product's manual and input 192.168.50.2 in your mobile browser to check.

2. Click the Settings button on the page, and then click the Reset button in the upper left corner of the Settings page.
Blog link：https://carlinkitcarplay.com/blogs/wireless-dongle-adapter/u2w-plus-reset-and-restore-the-factory-settings-of-the-product

[[[16. About System Backend Setting]]]

https://carlinkitcarplay.com/blogs/wireless-dongle-adapter/system-backend-settings

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A problem occurred during the initial connection(the indicator light is off or continues to red...)

Overview: we first need to determine whether the vehicle is compatible with the product. Plug U2W into the head unit USB port, red light means the device is powered on, but can not identify or connect to carplay...

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[[[1.There is no response when the product is plugged in, and the indicator light continuously displays red]]]

1. First, confirm whether the vehicle model and delivery date are in our compatible list (the compatible vehicle list is at the bottom of the product purchase home page)
2.  Wait a few minutes after inserting the product. The first identification will take you some minutes...
3. If your friend or relative’s vehicle is on the compatibility list, you may consider borrowing their vehicle and then try again to connect Carplay with the borrowed compatible model;
4. After successfully connecting to Carplay, enter 192.168.50.2 in the mobile browser to enter the maintenance interface. Try switching compatibility Mode to Compatible state, and then confirm whether the dongle can work normally in your own vehicle.

[[[2.After the compatibility issue has been ruled out, the Carplay interface still can not be displayed properly...]]]

Overview: replace the USB data cable, check the function switch of the maintenance interface, clear the Bluetooth and WiFi connection history, turn on the mobile phone data network switch, through the above steps to solve the problem of not normal display Carplay interface.

1. Restart the mobile phone and replace a high-quality data cable;
2. Check your settings in the CarPlay options on your phone, such as whether to turn on CarPlay and allow CarPlay to run in the background? Do you turn on Siri? If all the settings are correct, to the next step...
3. Disconnect and clear all Bluetooth and WiFi connection history;
4. Check whether the WiFi of the mobile phone is disconnected, whether the data network is turned on, and whether the Bluetooth pairing is completed? After confirming these three steps are completed simultaneously, reconnect the device according to the prompts on the screen. Dongle starts to work, the indicator light enters the green breathing state and the Carplay interface appears.

[[[3.Insert the product without any reaction, the indicator light is not bright]]]

Overview: Brief description: The Indicator Light is not bright, usually is not electrified, need to rule out the data line damage and the locomotive power supply problem.

1. Restart the mobile phone and replace a high-quality USB cable;
2. If your friend or relative’s vehicle is on the compatibility list, you may consider borrowing their vehicle and then try again to connect Carplay with the borrowed compatible model;
3. Please prepare at least one screenshot of the failure and the necessary infomation. It should include: (your order number, country, vehicle year and model, and as detailed a breakdown as possible;)
4. If necessary, you may still be required to provide relevant videos;
5. Send us your screenshot or video, and we will further contact the Engineer for test and inspection.

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A problem occurred after connecting CarPlay successfully(the indicator light changed from red to the green light breathing state...)

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[[[1. When you get in, you have to plug it in and out to recognize the box...]]]

1. First connect Carplay successfully, and then enter 192.168.50.2 in the mobile browser to access the maintenance interface;
2. Try to set the startup delay to 0 seconds.

[[[2. Frequent disconnection during the use of CarPlay...]]]

1. Check if there is a USB protocol version option in the settings of your vehicle head unit , if there is, please select version 2.0;
2. Check if another third party USB extension is used. USB cables passing through another HUB or over 80 cm in length may cause the connection to be unstable and need to be removed before attempting to connect
3. After successfully connecting to Carplay, enter 192.168.50.2 in the mobile browser to access the maintenance interface. Try switching compatibility Mode to Compatible state, and then try whether the device is working in your own vehicle;
4. try to restore to factory settings
   When the indicator is green after successfully connected. Open the mobile browser, enter 192.168.50.2, and click the reset button on the setting page to restore the factory settings.

[[[3. Black screen...]]]

[[[4. The device is automatically connected to dongle, but Carplay cannot actually work]]]

1. Please prepare at least one screenshot of the failure and the necessary infomation. It should include: (your order number, country, vehicle year and model, and as detailed a breakdown as possible;)
2. If necessary, you may still be required to provide relevant videos;
3. Send us your screenshot or video, and we will further contact the Engineer for test and inspection.

[[[5. Voice or multimedia sounds have delayed problems ...]]]

1. First connect Carplay successfully, and then enter 192.168.50.2 in the mobile browser to access the maintenance interface;
2. Try to switch to a more suitable sound effect mode (CD or DVD);
3. Modify the media delay time, which is 1000 ms by default, and the adjustment range is 300-2000. The less the value, the more synchronized the sound and image. Adjustment is not recommended in case of no abnormality.

[[[7. Dongle stops working after updating]]]

Warning: We strongly recommend that you do not upgrade while the product is in good working condition. If you must upgrade, please strictly follow our operating instructions. If the product cannot work due to the failure of upgrading, you will need to send products back for repair and bear the corresponding high costs of freight and maintenance !

1. 1.With other friends‘ vehicles supporting Carplay, first successfully connect Carplay, enter 192.168.50.2 in the mobile browser, enter the maintenance interface. Search the QR code on the operating manual, switch the Sync Mode to Compatible status, then try to work in your own vehicle ...
2. If these attempts don’t solve the problem, Contact us and get the previous version for degradation (this is a risk of hardware damage and strongly recommended not to perform firmware operation)

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Product activation and upgrade

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[[[1. About the first activation]]]

1. When you begin your first connection, please read our product manual carefully and scan the QR code for more detailed installation instructions.
   
   
2. If your phone doesn’t automatically connect to your device, open iPhone Wifi, connect to the device hotspot (the name of the hotspot is related to your car), and enter the password: 12345678.
   
   
3. If Bluetooth also requires a password, the default password is 0000.

[[[2. For the head unit has Android systems that do not support Carplay]]]

Only after your Android car installed "Autokit.apk" successfully, by purchasing our Autokit products, your wireless Carplay / android auto will work properly.

[[[3. What are the differences between old and new firmware versions?]]]

Usually, the new version will optimize stability and adapt to more models.

[[[4.Online upgrade]]]

Warning: We strongly recommend that you do not upgrade while the product is in good working condition. If you must upgrade, please strictly follow our operating instructions. If the product cannot work due to the failure of upgrading, you will need to send products back for repair and bear the corresponding high costs of freight and maintenance!

1. First connect Carplay successfully, and then enter 192.168.50.2 in the mobile browser to access the maintenance interface;
2. Click the button "Check Upgrade".
3.  If it is shown “It is the latest version” on the interface, you do not need to continue upgrading.
4. Note: During the update process, please do not operate any buttons or touch the screen. Do not move the product or power it off.

Blog link：https://carlinkitcarplay.com/blogs/wireless-dongle-adapter/u2w-plus

Video tutorial: https://youtu.be/NSrKjE3Uz5Y

[[[5. Offline upgrade via USB flash disk]]]

Warning: We strongly recommend that you do not upgrade while the product is in good working condition. If you must upgrade, please strictly follow our operating instructions. If the product cannot work due to the failure of upgrading, you will need to send products back for repair and bear the corresponding high costs of freight and maintenance!

1. Prepare a high-quality USB flash drive with a capacity of less than 32 GB.
2. Format the USB flash disk as FAT32
3. Plug the prepared USB stick into the dongle’s USB port and power the dongle on.
4. When Red, blue and green flashing, indicating that the product is being upgraded, please do not power off, wait for the indicator light to come on, after 3 minutes UNPLUG The Power Plug.

Blog link：https://carlinkitcarplay.com/blogs/wireless-dongle-adapter/u2w-plus

Video tutorial：https://www.youtube.com/watch?v=G4uF0Zj7vQ4

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If you still have any questions, please feel free to contact us and provide us with your order number. Thank you.