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    System Backend Settings

    April 30, 2021 2 min read 18 Comments

    Reset: Restore the box to the state where you just upgraded, and delete all the connection records of the box, which is similar to restoring factory settings.

    Sync Mode: In some cars that support the display of dashboard CarPlay media information, switch to sync mode when the media information is not displayed properly after using the box. In addition, switch to sync mode when the car does not recognize the box. After switching, the box has to be re-plugged to take effect.

    Sound Quality: Switch it if there is lag and noise when playing music and other media after connecting to the box. After switching, the box has to be re-plugged to take effect.

    Media Delay: Adjust the delay time of media sound. The default is 1000 milliseconds, and the adjustment range is 300- 2000 milliseconds. The larger the number, the less likely to lag, and the smaller the number, the higher the synchronization of music and image. This setting is related to the network in the car, please adjust it according to the actual situation. It is not recommended to adjust without abnormal conditions.

    Startup Delay: Set the time to delay communication with the car after the box is powered on. Adjust it if you need to re-plug it after getting into the car to recognize the box.

    Frame Rate: Synchronize the frame rate of screen refresh after the box is connected to the phone. 

    Automatic: The switch for the box automatically connects to the connected phone. Can be set according to preference.

    Background Mode: the default does not show the box’s UI. Turned on when the screen shows a black screen.

    GPS: A setting of whether to use the original GPS or not. Turned on when navigation drifted.

    Rollback: Click the version number to go back or upgrade to a certain version. Usually, it is the last stable version.

    Feedback: When some problems occur during the use, if the user is willing to cooperate with the technical support to modify the problems, can click “Feedback” to fill in the relevant model information and the description of the problem, and then submit the relevant screenshot after completion. And there will be a corresponding prompt for the successful uploading of the log.

    🔧Optimize your system's backend settings for peak performance today!

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    18 Responses

    Carlinkit

    July 14, 2023

    Hi Alex,

    Please refer to this link: <https://carlinkitcarplay.com/pages/wireless-android-auto-sound-freezes-drops?pos=6&_sid=bc922e95c&ss=r>

    Nikki from Carlinkit Carplay Team.

    Carlinkit

    July 14, 2023

    Hello James，

    To help you better, could you please kindly tell us :

    Your car model and year.
    Your Phone system version.
    Please kindly describe the problem in detail, it will be better if you could send us pictures or videos.
    Please send the above information to our email address <support@carlinkitcarplay.com>

    Nikki from Carlinkit Carplay Team.

    Carlinkit

    July 14, 2023

    Hi rene，

    To help you better, could you please kindly tell us :
    1. Your car model and year.
    2. Your Phone system version.
    3. Please kindly describe the problem in detail, it will be better if you could send us pictures or videos.
    Please send the above information to our email address <support@carlinkitcarplay.com>

    Nikki from Carlinkit Carplay Team.

    Carlinkit

    July 14, 2023

    Hi Carlos,

    Our T-box series support installs additional applications like YouTube and Netflix.

    Nikki from Carlinkit Carplay Team.

    Carlinkit

    July 14, 2023

    Hello, Dat,

    Please contact us via email (<support@carlinkitcarplay.com>), we have a professional technical team to provide technical support for you!

    Sara from CarlinkitCarplay Team

    Carlinkit

    July 14, 2023

    Hello,Jason,
    Is your box still lit?

    To help you better, please tell us:
    1. your order number
    2. your car model and year.
    3. your iPhone version and system
    4. Please describe the problem in detail, it would be better if you can send us pictures or videos.

    Please send the above information to our mail(<support@carlinkitcarplay.com>), we have a professional technical team to provide technical support for you!

    Sara from CarlinkitCarplay Team

    Carlinkit

    June 06, 2023

    Hello, Decebal,

    You can contact us via our email (<support@carlinkitcarplay.com>) and we will push the latest firmware for you.

    Sara from the CarlinkitCarplay team

    Carlinkit

    June 06, 2023

    Здравствуйте, сэр.

    Для того, чтобы лучше помочь вам, не могли бы вы сообщить нам:
    Модель и год выпуска вашего автомобиля.
    Пожалуйста, опишите проблему подробно, и если вы пришлете нам фотографии или видео, это будет еще лучше.

    Сара из команды CarlinkitCarplay

    Carlinkit

    June 06, 2023

    Hi,Humberto
    To help you better, could you please kindly tell us :
    1. Your car model and year.
    2. Your Phone system version.
    Sara

    Юрий

    June 05, 2023

    Здравствуйте. cpc200 u2w plus не подключается к Apple iPhone 11 по Bluetooth, прошивка стояла 2022.12.14.1349, откатил назад до 2022.07.29.1625. При подключении iPhone проводом всё работает. Подскажите что можно сделать?

    Carlos Valle

    June 28, 2023

    Good morning. I can install aditional aplications? For example, YouTube

    rene

    June 28, 2023

    the carplay 3.0 that i bought was working fine for about a month but when i upgraded to a new iphone it no longer connects to any phone ive tried several different phones as well as resetting and upgrading the firmware on unit

    James Cox

    June 27, 2023

    The unit has worked fine with music but when I make or take a phone call, they can hear me but I cannot hear them. Volume changes on either the phone or unit do not help. All other products work correctly.

    Alex

    June 27, 2023

    cp200-cp2a no sound

    Jason Theilengerdes

    June 27, 2023

    My 3.0 unit is less than 1 year old and is continuous losing connection when attached to my car. Please advise.

    Dat Nguyen

    June 25, 2023

    After upgrade to fw 2021.12.22.1645 for 3.0 adapter mini, no rollback menu to backward older version. Pls help.

    Humberto Gonzalez

    November 26, 2021

    the carplay 2.0 that i bought was working fine for about a month but when i upgraded to a new iphone it no longer connects to any phone ive tried several different phones as well as resetting and upgrading the firmware on unit

    Decebal MIHALACHE

    November 26, 2021

    Hi, what should I do to get 3.0 on my U2W? My current version is 2021.08.30.0022 (green UI)

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