If the dongle's light shows red but can't connect to the dongle, you might try the below methods to solve the problems:
1. Confirm whether your vehicle model and year are in our compatible list (the compatible vehicle list is at the bottom of the product page)
First of all, we need to confirm whether your vehicle is compatible with the Carlinkit 3.0/ 4.0. The car models in the compatible list are the results obtained by engineers through long-term experiments and proofreading. Please do not take the risk to buy a dongle that does not on the adaptation list, so as to cause unnecessary trouble.
Carlinkit3.0 compatible list: https://carlinkitcarplay.com/products/carlinkit-wireless-adapter-for-factory-carplay
If you are not sure if your vehicle is compatible with our product, please feel free to contact us before you make the purchase decision.
2. Please change a new high-quality cable to connect the dongle with your vehicle.
When it has been confirmed that your vehicle model and year are compatible with our products, the next step is to rule out whether there is a problem with the data cable connecting the product and the car. We recommend you replace a high-quality data cable and then try to reconnect the car. Sometimes it can be used normally after you change a new cable.
3. Please switch the Sync Mode to Compatible mode.
After you change a new cable for the dongle, we need to rule out whether your dongle is in a compatible state.
Below are the operation steps:
a. Log in to the upgrade interface.
After the product is connected to the car successfully, please scan the QR code in the product manual with your mobile phone or input 192.168.50.2 in the mobile browser to log in to the product upgrade interface.
b. Log in to the product setting interface.
At the bottom of the upgrade interface, there is a blue "Check for updates" button and a white Settings logo, please click the "Settings" logo to log in to the product setting interface.
c. Change the Sync Mode from Normal to Compatible mode.
4. Restart your phone & car
After replacing the data cable and changing to the compatibility mode, please restart the phone and car to ensure that the operation has been saved.
If the issue persists or you need further assistance, reach out to email us at support@carlinkitcarplay.com.
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Good afternoon
I have a 2022 Kluger/Highlander and I can’t get a connection. I’ve tried multiple phones with multiple cables and multiple entertainment and engine restarts, the closest I can get is “Device is Connecting to Android Auto”. I cannot access 192.168.50.2 to update, as it times out on multiple devices. Do you have any suggestions as to what else I can try?
Hi Lachlan,
To provide you with better after-sales service, please send us an email with your:
(Our email address: support@carlinkitcarplay.com).
We have a professional technical team, will try our best to solve the problem for you.
Judy from the Carlinkit Carplay Team
(edited)Garlingkit cpc200-plus worked fine with Lincoln for 6 months, then LED turned red and now bluetooth no longer picks up the device. ???
Hi Joe,
Which product you have purchased?
To provide you with better after-sales service, please send us an email with your:
(Our email address: support@carlinkitcarplay.com).
We have a professional technical team, will try our best to solve the problem for you.
Judy from the Carlinkit Carplay Team
(edited)I have a 2022 Hyundai i30 Elite and the carlink kit 3.0 wont connect to to iphone
Hi Craig,
To provide you with better after-sales service, please send us an email with your:
(Our email address: support@carlinkitcarplay.com).
We have a professional technical team, will try our best to solve the problem for you.
Judy from the Carlinkit Carplay Team
(edited)Recently, I no longer able to connect my carlinkit to my car (Volvo XC90). The red light is permanently on. Not able to connect to 192.168.50.2. Changing to a better cable does not help either. Please help.
Hi Sharif,
Which product you have purchased?
To provide you with better after-sales service, please send us an email with your:
(Our email address: support@carlinkitcarplay.com).
We have a professional technical team, will try our best to solve the problem for you.
Judy from the Carlinkit Carplay Team
(edited)Same thing here
Hi Matt,
Which product you have purchased?
To provide you with better after-sales service, please send us an email with your:
- order number;
- your car model and year;
- your phone model and system version.
- describe the problem in detail (pictures and videos is better)
(edited)(Our email address: support@carlinkitcarplay.com).
We have a professional technical team, will try our best to solve the problem for you.
Judy from the Carlinkit Carplay Team