What should I do when I have black screen problem while using the dongle like playing YouTube Music/ using navigation/ making phone call? The following solutions may be able to help you.
1. First connect Carplay successfully, and then enter 192.168.50.2 in the mobile browser to access the maintenance interface;
2. Click the white setting button in the lower right corner to enter the setting interface;
3. Try to switch the background mode to ON or OFF (Background Mode).
If it still didn't work,you can also try to reset the Dongle.
Reset steps:
1. You can scan the QR code on the product's manual and input 192.168.50.2 in your mobile browser to log in to the backend;
2. Click the white setting button in the lower right corner to enter the setting interface.
3. Click the Settings button on the page, and then click the Reset button in the upper left corner of the Settings page.
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