What should I do when I have black screen problem while using the dongle like playing YouTube Music/ using navigation/ making phone call?

What should I do when I have black screen problem while using the dongle like playing YouTube Music/ using navigation/ making phone call? The following solutions may be able to help you.

1. First connect Carplay successfully, and then enter 192.168.50.2 in the mobile browser to access the maintenance interface;

2. Click the white setting button in the lower right corner to enter the setting interface;

U2W Plus setting

 

3. Try to switch the background mode to ON or OFF (Background Mode).

U2W Plus setting

 

If it still didn't work,you can also try to reset the Dongle.

Reset steps:

1. You can scan the QR code on the product's manual and input 192.168.50.2 in your mobile browser to log in to the backend;

2. Click the white setting button in the lower right corner to enter the setting interface.

U2W Plus setting


3. Click the Settings button on the page, and then click the Reset button in the upper left corner of the Settings page.



U2W Plus setting

 

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  • Ch
    Christopher Nathan Cobb
    25 Jun, 2023

    the website doesn’t show up and when I use the Carlinkit 3.0 I either get a frozen black screen or it’ll make it to the apple carplay screen then freeze
    please help

  • An
    Anonymous
    19 Jul, 2023

    Hi Christopher,

    1. Please plug the dongle into the wall charger or plug it in to the car, once the red light is on, connect the dongle’s wifi with your phone , then input 192.168.50.2 in your phone browser to log in the backend.
      2.After the wireless CarPlay is connected, use the mobile browser to enter 192.168.50.2, and try the following four operations in order in the web page settings
      ● Turn on background mode
      ● Set video bit rate to 6 and frame rate to 0
      ● Adjust other resolutions
      If the black screen is caused after upgrading the firmware, please reset the box to factory settings in the settings

    If your problem is not solved after the above solution, please send us an email with your:

    1. order number;
    2. your car model and year;
    3. your phone model and system version.
    4. describe the problem in detail (with pictures and videos is better)
      (Our email address: support@carlinkitcarplay.com).
      We have a professional technical team, will try our best to solve the problem for you.

    Judy from the Carlinkit Carplay Team

    (edited)
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