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FAQs(EN) - Production Connection

Quality Guarantee and Service for Carlinkit

  1. Does the product have quality assurance?

    In order to provide the best installation suggestions and after-sales service for your car, It is recommended that you choose to buy from carlinkitcarplay.com first. All products sold have been tested and provide an after-sales guarantee. We will give priority to providing one-to-one service for customers who place orders on our site. For products purchased on other websites(e.g., Aliexpress, Amazon, Ebay), we will not be able to guarantee product quality and after-sales service.

  2. How to enjoy product after-sales service?

    We offer service for items purchased from carlinkitcarplay.com. If you buy Carlinkit products from other websites(e.g., Aliexpress, Amazon, Ebay), please seek help from other sellers first. You can also refer to our FAQ, but the products purchased from other websites may be different from ours, and our FAQ may not apply to products purchased on other websites.


1. The different signal colors of the box, what do they represent?

2. Should I upgrade when a new version of firmware is available?

3. How to reset restore U2W plus?

4. How to connect mouse via Bluetooth?

5. Insert the product to pop up the USB prompt

6. Microphone Options

7. Environmental Testing

8. Custom modified icons

9. Disconnect the wireless Carplay connection

10. Easy to drop connection after connection

11. Wireless Carplay connection principle

12. Display resolution is not correct

13. Android Mirror Screen without sound

14. Android Mirror Screen cannot be connected

15. Android phone connection, keeps looping in connection

16. No sound on calls, can't hear each other's voice

17. Slow cell phone charging

18. How do I upload a log?

19. Black screen after phone connection

20. What is the meaning of extreme speed mode, smooth mode and compatible mode?

21. Mobile Mirror Screen is not available

22. No response to product connection

23. No sound from the microphone

24. Wireless connection for music and operation delay

25. Crash after connection

26. Wireless CarPlay does not connect

27. How can I confirm if the carlinKit is supported by my car?

28. The product is often disconnected from the Automotive Head Unit

29. Wired Carplay dropout (disconnection between phone and box)