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How can I upload the log?

January 26, 2022 1 min read 2 Comments

Sometimes, when you can't find a suitable solution through our FAQ, you can upload a log in the backend. Our engineers will push you a specific firmware version based on the log you uploaded to solve your problem so that you can update it online. 

Here are the steps to upload the log:

1. The product is plugged into the USB socket on the car to power on.

1.The product is plugged into the usb socket on the car to power on.

2. Firstly, turn on your phone's WIFI, find the dongle's signal which is named AUTO/VOLXXX, input the password 12345678 to pair the phone and the dongle.

2.Turn on the iPhone's WiFi, click the wifi name of the product,enter the password 12345678 to connect.

3. Open your phone's browser and input to log in to the backend,and then click the white icon.

4. Click " Feedback "to fill in the problem you meet.

5. Before you submit the log, please do remember to email us your order number, the year and the model of your car, and the log's screenshot so that we can forward your case to our engineers.

Email address: support@carlinkitcarplay.com

2 Responses


July 26, 2023

Hi Margiotta,

To help you better, could you please kindly tell us :
1. Your car model and year.
2. Please kindly describe the problem in detail, it will be better if you could send us pictures or videos to our email address <support@carlinkitcarplay.com.>

Nikki from Carlinkit Carplay Team.

Margiotta giuseppe

June 25, 2023

Salve ho acquistato un anno fa il Carlinkit 1. Ha funzionato bene per alcuni mesi, ma ora non si collega più con il mio iPhone 12 . È possibile avere il file di aggiornamento con le istruzioni di installazione. Ho provato mille volte a fare il ma con safari non si apre, con Google si apre ma non appare la schermata per aggiornare. Grazie

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