(Autokit, Wired Version for Wired Android Auto) USAGE & UPGRADE Tutorial -for Carlinkit CPC200-Autokit Dongles for Aftermarket Android Head Unit

Carlinkit

July 26, 2023

Hi Dan,

To provide you with better after-sales service, please send us an email with your:

your car model and year;
your phone model and system version.
describe the problem in detail (pictures and videos is better)
(Our email address: <support@carlinkitcarplay.com>).
We have a professional technical team, will try our best to solve the problem for you
Nikki from the Carlinkit Carplay Team

Carlinkit

July 05, 2023

Hello Bryan.

In order to better assist you, could you please tell us:
1. your order number.
2. the model and year of your car.
3. the version of your iPhone system.
4. Please describe the problem in detail, and it would be better if you could send us pictures or videos.

Please contact us by email and we will provide you with technical support.

Our email address: is:<support@carlinkitcarplay.com>

If you need a replacement product or a refund, you will need to contact the customer service staff at the store where you placed your order.

Sara from Carlinkit Carplay Team

Carlinkit

June 29, 2023

Hi Garry,

To provide you with better after-sales service, please send us an email with your:
1. order number;
2. your car model and year;
3. your phone model and system version.
4. describe the problem in detail (pictures and videos is better)
(Our email address: <support@carlinkitcarplay.com>).
We have a professional technical team, will try our best to solve the problem for you.

Judy from the Carlinkit Carplay Team

Carlinkit

June 29, 2023

Hi Nasser,

To provide you with better after-sales service, please send us an email with your:
1. order number;
2. your car model and year;
3. your phone model and system version.
4. describe the problem in detail (pictures and videos is better)
(Our email address: <support@carlinkitcarplay.com>).
We have a professional technical team, will try our best to solve the problem for you.

Judy from the Carlinkit Carplay Team

Carlinkit

June 29, 2023

Hi Pierre,

To provide you with better after-sales service, please send us an email with your:
1. order number;
2. your car model and year;
3. your phone model and system version.
4. describe the problem in detail (pictures and videos is better)
(Our email address: <support@carlinkitcarplay.com>).
We have a professional technical team, will try our best to solve the problem for you.

Judy from the Carlinkit Carplay Team

Carlinkit

June 29, 2023

Hi James.
To better assist you, could you please tell us:
1. your order number.
2. your car model and year.
3. your phone model and system version.
4. It would be better if you can send us pictures or videos.
Please send the above information to our email box <support@carlinkitcarplay.com>, and our technicians will provide technical support for you:
Sara from Carlinkit Carplay Team

Carlinkit

June 29, 2023

Hi Todd.

We didn’t quite understand what you meant, could you explain it in detail?

In order for us to communicate more efficiently, if you have any questions you can contact us via email

Our email address: is:<support@carlinkitcarplay.com>

Sara from Carlinkit Carplay team

Carlinkit

June 29, 2023

Hi Dan.
This image may help you answer why your screen is showing carplay instead of Android Auto.
If you still have questions or after-sales issues, you can contact us via our email.
Our email address: is:<support@carlinkitcarplay.com>

Sara from the Carlinkit Carplay team

Sara from the Carlinkit Carplay team

Carlinkit

June 29, 2023

Hello, Richard.

Could you still able to search the box wifi? If you can, you can go to the backend and upgrade the box.
If it still doesn’t work, in order to help you better, please let us know:
1. your order number.
2. the model and year of your car.
3. the version of your iPhone system.
4. Please describe the problem in detail, and if you can send us pictures or videos, that would be great.
Please contact us by email and we will provide you with further technical support.
Our email address: is:<support@carlinkitcarplay.com>

Sara from the Carlinkit Carplay team

Carlinkit

June 29, 2023

Hello Liana.

In order to better assist you, could you please tell us:

1. your order number.
2. the model and year of your car.
3. the version of your iPhone system.
4. Please describe the problem in detail, and it would be better if you could send us pictures or videos.

Please contact us by email and we will provide you with technical support.

Our email address: is:<support@carlinkitcarplay.com>

If you need a replacement product or a refund, you will need to contact the customer service staff at the store where you placed your order.

Sara from Carlinkit Carplay Team

Carlinkit

June 25, 2023

Hi Aaron,

Which product you have purchased?

To provide you with better after-sales service, please send us an email with your:
1. order number;
2. your car model and year;
3. your phone model and system version.
4. describe the problem in detail (pictures and videos is better)
(Our email address: <support@carlinkitcarplay.com>).
We have a professional technical team, will try our best to solve the problem for you

Judy from the Carlinkit Carplay Team

Carlinkit

June 25, 2023

Hello Mark,

Could you tell us the model and year of your car? We will check for you if it is a product incompatibility issue.
(Our after-sales email address is: <support@carlinkitcarplay.com>).

If you no longer wish to use this product, you can contact Amazon to request a return or refund for you.

Sara from the Carlinkit Carplay team

Carlinkit

June 25, 2023

Hi Datio,
This is carlinkitcarplay.com service for you.

Please kindly note our policies and service are only for items purchased from carlinkitcarplay.com.
But we are willing to help you,please contact us via email.
Our email address:<support@carlinkitcarplay.com>

Sara from the Carlinkit Carplay Team

Carlinkit

June 17, 2023

Hi Ekaterina,

Which product you have purchased?

To provide you with better after-sales service, please send us an email with your:
1. order number;
2. your car model and year;
3. your phone model and system version.
4. describe the problem in detail (pictures and videos is better)
(Our email address: <support@carlinkitcarplay.com>).
We have a professional technical team, will try our best to solve the problem for you

Judy from the Carlinkit Carplay Team

Carlinkit

June 17, 2023

Hi Siwen,

Which product you have purchased?

To provide you with better after-sales service, please send us an email with your:
1. order number;
2. your car model and year;
3. your phone model and system version.
4. describe the problem in detail (pictures and videos is better)
(Our email address: <support@carlinkitcarplay.com>).
We have a professional technical team, will try our best to solve the problem for you

Judy from the Carlinkit Carplay Team

Carlinkit

June 17, 2023

Hi Roberto,

What you want to ask is why Android Auto is not displayed on the car?

If the screen is stretched, to provide you with better after-sales service, please send us an email with your:
1. order number;
2. your car model and year;
3. your phone model and system version.
4. describe the problem in detail (pictures and videos is better)
(Our email address: <support@carlinkitcarplay.com>).
We have a professional technical team, will try our best to solve the problem for you

Judy from the Carlinkit Carplay Team

Carlinkit

June 17, 2023

Hi Nasser,

CP2A: The WiFi name starts with the English name of the car or VOLK, and the password is 12345678.
For more questions, please feel free to consult us. (Our email address: <support@carlinkitcarplay.com>).

Judy from the Carlinkit Carplay Team

Carlinkit

June 17, 2023

Hi Julian,

Which product you have purchased?

To provide you with better after-sales service, please send us an email with your:
1. order number;
2. your car model and year;
3. your phone model and system version.
4. describe the problem in detail (pictures and videos is better)
(Our email address: <support@carlinkitcarplay.com>).
We have a professional technical team, will try our best to solve the problem for you

Judy from the Carlinkit Carplay Team

Carlinkit

June 17, 2023

Hi Bryan,

To provide you with better after-sales service, please send us an email with your:
1. order number;
2. your car model and year;
3. your phone model and system version.
4. describe the problem in detail (pictures and videos is better)
(Our email address: <support@carlinkitcarplay.com>).
We have a professional technical team, will try our best to solve the problem for you

Judy from the Carlinkit Carplay Team

Carlinkit

June 17, 2023

Hi Richard,

To provide you with better after-sales service, please send us an email with your:
1. order number;
2. your car model and year;
3. your phone model and system version.
4. describe the problem in detail (pictures and videos is better)
(Our email address: <support@carlinkitcarplay.com>).

Judy from the Carlinkit Carplay Team

Carlinkit

June 02, 2023

Hi there,

Thanks for contacting us and sorry for keeping you waiting.
To provide you with better after-sales service, please send us an email with your:
1. order number;
2. your car model and year;
3. your phone model and system version.
4. describe the problem in detail (pictures and videos is better)
(Our email address: <support@carlinkitcarplay.com>).

Carlinkit

June 02, 2023

Hi there,

Thanks for contacting us.

Your product was purchased on Amazon, you can only contact Amazon if you want to replace the product.

Usually according to our company policy, we can only provide after-sales service to customers who place orders directly on carlinkitcarplay.com.
However, we can ask our technical engineers for you to see if we can solve the problem for you.
To provide you with better after-sales service, please send us an email with your:
1. which product you have purchased;
2. your car model and year;
3. your phone model and system version.
4. describe the problem in detail (with pictures and videos is better)
(Our email address: <support@carlinkitcarplay.com>).

Robson

May 30, 2023

Hi. My carlinkt dongle freezes all the time with Waze. I have to disconnect it physically twice in order to work properly. I bought it on Amazon. Order # 702-5273845-4404247. Can you replace the dongle, please?

Iliana

June 28, 2023

Purchased the car kit originally worked fine but out of blue stoped connecting to my car unable to work, I’ve updated Autokit app no help. I am looking for an exchange of a new plug carlinkit from seller please and thank you.

Bryan Best

July 03, 2023

I’m very disappointed in the product. I drove from Tampa to Miami last month and it disconnected and reconnected numerous times making it difficult because I was using GPS. I does it all the time and I had to stop using it. I’d like to return it for a refund

Richard Vincent

June 28, 2023

I have a 2022 Genesis G70 and I can’t connect the dongle to the car .
Le light is always red.
My phone is a Samsung S9 with Android 10 installed.
Can you help me or I have to return it?
Thank you for your support.

Dan Pawluk

June 28, 2023

This thing is not for Android devices as advertised. It shows up as carplay on my display and the screen is now the incorrect format. I want my money back.

Todd kelley

June 28, 2023

Just trying to see it like unhooks for a sec then comes right back. Kinda like a cd skip.

James

June 28, 2023

Set up was easy and it works. However, the device is very intermittent and works about 30% of the time. I’ve had no problems with my phone staying connected to the vehicle via blue tooth but the Autokit is hit and miss. I’ve tried other cables as Well as the ones that came with it and it’s just not better. I’m sure there is a loose connection or flaky circuit board inside the device. Perhaps we should try a replacement.

Pierre Genest

June 28, 2023

Hello… nothing works in my RAM 1500 2018… The little red LED stays fixed on red… no connection possible. I followed the procedure completely as suggested and I really have the latest version. Also, I also tested it with my Mazda CX5 2021 and same problem. I have been using Android auto by wire for a long time and everything is fine. Last September, I bought another model of your product, and this one connects well in my 2 cars but the screen format is horrible. The system takes my Android for an Iphone. So I ended up with 2 CarlinKit devices that didn’t work well, so $300 in the trash. For the first purchase, it’s too late for a refund from Amazon!!!!! Please help me if you can do anything for me.
My Phone : Samsung S21

Sorry, i’m a french speaker, my traduction are bad !

richard williams

June 06, 2023

Hi i have a Honda Goldwing 2021. also a Samsung s9 with android 10.
with the bike switched on. the Cardo. blue tooth on.
and the carlikit 4.0 connected to the usb.
The unit lights up red and stays like this.
Searching with blue tooth on.it does not find the unit.
Thanking you Richard.

Mark O

June 06, 2023

I tried all 3 methods and the unit is recognized, but there must be some sort of security that prevents is from connecting to my car. As others have mentioned, my vehicle screen looks nothing like the one in the video. That would be too easy. I think you need to stop selling these on Amazon because they are not compatible and causing everyone a headache. Back to Amazon it goes.

Bryan Best

June 06, 2023

I received my CarlinKit yesterday and tried it out. It works well, but it disconnected a few times. I does reconnect pretty quickly, but it’s a little annoying.

nasser al-zahrani

June 27, 2023

I bought this for my nissan murano and the the first one I bought was already used and I couldn’t access the wifi that someone previously set up so they sent me a new one and I didn’t have a chance to mess with it cause family came in from out of town. As I discovered this one doesn’t initiate android auto at all it just say searching for USB device. And I passed my return window date and now I have a product thst didn’t work twice for me from Amazon? Can someone help me with this compliant?

Garry Mans

June 27, 2023

I bought a unit 3 weeks ago. I have not managed to get it to work. I have a GMW Cannon x and a samsung galaxy s22 note. I get to a stage where the unit and phone connect but cannot open android auto. I need help.

Dan Sanger

June 27, 2023

Installed on my XT5 . Everything seems to work find with the exception on voice commands. How do we fix this?

Julian Johnston

June 06, 2023

I drive a Hyundai 2021 Kona and have wired android auto and carplay. I have problems connecting, about 50 percent of the time it connects successfully and works great. I either have to unplug the device from the car and reconnect or turn off Bluetooth on my Samsung phone and turn back on to work.

nasser al-zahrani

June 06, 2023

The device is pre-registered to another wifi it looks like it has a password and I cannot access the wifi how can i reset the device? I have the c2pa and I am trying to connect it to android samsung galaxy s22 phone

Roberto Simon

June 06, 2023

I just bought the garlic KT 4.0. I have a 2022 MG Gt and the issue is that my Android auto isn’t showing correctly on the screen. It’s like zoomed in. Normally the android auto on my car is divided in 2 screen. But isn’t with the 4.0 it’s like the screen has been stretched out

Aaron Beckles

June 25, 2023

LGV60 phone is not detected via USB. It keeps circling and retrying. All software is up to date. I am running android 11. Tried restarting the phone and my 2021Toyota Highlander. USB debugging is enabled. I’d like to return this and upgrade for one that works. Thank You

Siwen Shen

June 06, 2023

when i try to play the music the sound is very not stable on and off all the time can not even finish one song gaps always have the sound about 3 second then no sound for about 2 second

Ekaterina M.

June 06, 2023

i have upgraded the Carlinkit device to the latest version and it stopped working. the system doesn’t see the carlinkit box.
please advise how to proceed.

James rochford

November 26, 2021

Hi
Have bought this Oct 2021 my car is a mitsubishi outlander 2020 with the latest version of Android auto. But my screen looks nothing like your instructions. I don’t know how to find the version and he tried plugging in a usb drive with APK on it . But I have no way to click on APK as the instructions say. I only see the different screen. I can send screen shots .Also It does not have a direct internet connection so cannot use method 1. Can you help?

Des Etages;Dario

November 26, 2021

Having issues with the latest version of Autokit. Can you send a link for an earlier version which was work great before the update. I purchased mine from Amazon