How to troubleshoot connection problems?

Q1: What should I do if the device does not work when I plug the dongle into the car?

1. Runs detective model in AutoKit.apk. To make sure if USB flash drive can be detected.


Autokit-apk
2. Make sure all three options are all displayed with “√”.

Autokit detection


3. Try to connect the Dongle to another USB port of your car. (Usually, the car has two USB ports.)

4. Turn on the USB debugging to check whether other USB disks or card readers are inserted in other USB ports.

5. Please do not use the HUB device for connection.

6. Root your system of Android head unit, and set AutoKit.apk to system class application.

Q2: If the car can not be identified with the USB Carplay Dongle, what should I do?

Note: Please install the APK before using it.

Please confirm the following:

1. Usually, the car has two USB ports, you can try both of them.

2. Open the APK first, then insert the product. See if there is any identification. The mobile phone data cable needs original or good quality.

3. Open Autokit Settings and select “Software” in the decoding method. Also, select weak in Charge mode (Advanced system option). 

Autokit-apk
Autokit-apk

4. Erase cache partition (Settings → Application → Storage → Erase data)

5. Please update the APK and Dongle to the latest version.

Autokit-apk update

6. If the product still doesn't work, test it with another Android car.

7. Test whether the USB port supports OTG function.

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