CP2A_Recognition | Unable to recognize box, no response when inserted.

1. Restore the infotainment system to factory settings.

2. Replace the box data cable.

3. Connect to the box's WiFi and access the backend 192.168.50.2 to restore the box to factory settings. You may refer to the blog below to access 192.168.50.2.

https://carlinkitcarplay.com/blogs/carlinkit-4-0-cp2a-faq/how-to-visit-website-backstage-192-168-50-2

4. Connect to the box's WiFi and access the backend 192.168.50.2 to set the  Start Delay to 1 or 5.

5. If you have tried the above steps and the issue persists, please upload a log and provide the feedback code to our after-sales support email box ( support@carlinkitcarplay.com) for further investigation. You may refer to the blog below to upload the log.

https://carlinkitcarplay.com/blogs/wireless-dongle-adapter/how-can-i-upload-the-log