(Autokit, Wireless Version for Wireless CarPlay) USAGE & UPGRADE Tutorial -for Carlinkit CPC200-Autokit Dongles for Aftermarket Android Head Unit

Romel

August 30, 2023

Pésima asesoría! A la final no me convence la solución recomendada!

Carlinkit

August 28, 2023

Hola Romel,
¿Qué productos está utilizando?
Con el fin de proporcionarle un mejor servicio post-venta, por favor envíenos un correo electrónico con la siguiente información:

1.Número de pedido;
2.Su modelo de coche y año.
3. Su modelo de móvil y versión del sistema.
4. Descripción detallada del problema (preferiblemente con fotos y vídeos).
(Nuestra dirección de correo electrónico: <support@carlinkitcarplay.com>).
Tenemos un equipo técnico profesional y haremos todo lo posible para resolver el problema para usted.
Sara del equipo Carlinkit Carplay

Romel

August 28, 2023

Hola, mi radio cumple con las características de versión de Android, pero al leer el USB conecta por unos segundos y se desconecta sola. Donde pueden ayudarme?

Carlinkit

July 17, 2023

Hi Angie,

To help you better, could you please kindly tell us :

1. Your car model and year.
2. Your Phone system version.
3. Please kindly describe the problem in detail, it will be better if you could send us pictures or videos.

Please send the above information to our email address <support@carlinkitcarplay.com>

Nikki from Carlinkit Carplay Team

Carlinkit

July 17, 2023

Hi Hector,

Please contact <support@carlinkitcarplay.com> to get latest FW to upgrade.

Nikki from Carlinkit Carplay Team

Carlinkit

July 17, 2023

Hi there,

Open Settings – Factory Settings – Enter password 4545, there is an option called “Enable Forced Display Box Interface”, turn it off.

Nikki from Carlinkit Carplay Team.

Carlinkit

July 17, 2023

Hi Pati,

A wireless audio delay of 1-2 seconds is a normal phenomenon.

Nikki from Carlinkit Carplay Team.

Carlinkit

July 17, 2023

Hi Jay,

Please enter the backend of the box and try changing the call audio quality to HD.

Nikki from Carlinkit Carplay Team

Carlinkit

July 17, 2023

Hi Ola,

Please contact <support@carlinkitcarplay.com> to get latest FW to upgrade.

Nikki from Carlinkit Carplay Team

Carlinkit

July 17, 2023

Hi Martin,

To help you better, could you please kindly describe the problem in detail, it will be better if you could send us pictures or videos.

Please send the above information to our email address <support@carlinkitcarplay.com>

Nikki from Carlinkit Carplay Team

Carlinkit

July 17, 2023

Hi Lutfi,

To help you better, could you please kindly tell us :
1. Your car model and year.
2. Your Phone system version.
3. Please kindly describe the problem in detail, it will be better if you could send us pictures or videos.

Please send the above information to our email address <support@carlinkitcarplay.com.>

Nikki from Carlinkit Carplay Team

Carlinkit

July 15, 2023

Hi Shannon,

To provide you with better after-sales service, please send us an email with your:
1. order number;
2. your car model and year;
3. your phone model and system version.
4. describe the problem in detail (pictures and videos is better)
(Our email address: <support@carlinkitcarplay.com>).
We have a professional technical team, will try our best to solve the problem for you.

Judy from the Carlinkit Carplay Team

Carlinkit

July 15, 2023

Hi James,

To provide you with better after-sales service, please send us an email with your:
1. order number;
2. your car model and year;
3. your phone model and system version.
4. describe the problem in detail (pictures and videos is better)
(Our email address: <support@carlinkitcarplay.com>).
We have a professional technical team, will try our best to solve the problem for you.

Judy from the Carlinkit Carplay Team

Carlinkit

July 15, 2023

Hi Corey,

To provide you with better after-sales service, please send us an email with your:
1. order number;
2. your car model and year;
3. your phone model and system version.
4. describe the problem in detail (pictures and videos is better)
(Our email address: <support@carlinkitcarplay.com>).
We have a professional technical team, will try our best to solve the problem for you.

Judy from the Carlinkit Carplay Team

Carlinkit

July 15, 2023

Hi Dae,

Please try to log in to the background and roll back the version to see if it can help you.
1. Please plug the dongle into the wall charger or plug it in to the car, once the red light is on, connect the dongle’s wifi with your phone , then input 192.168.50.2 in your phone browser to log in the backend.
2. Then try to roll back the version.

if the problem is still not resolved, please send us an email with your:
1. order number;
2. your car model and year;
3. your phone model and system version.
4. describe the problem in detail (pictures and videos is better)
(Our email address: <support@carlinkitcarplay.com>).
We have a professional technical team, will try our best to solve the problem for you.

Judy from the Carlinkit Carplay Team

Carlinkit

July 15, 2023

Hi George,

To provide you with better after-sales service, please send us an email with your:
1. order number;
2. your car model and year;
3. your phone model and system version.
4. describe the problem in detail (pictures and videos is better)
(Our email address: <support@carlinkitcarplay.com>).
We have a professional technical team, will try our best to solve the problem for you.

Judy from the Carlinkit Carplay Team

Carlinkit

June 05, 2023

Hello Kathleen,

To help you better, could you please tell us:
1. What’s the model or name of the product?
2. Your car model and year.
3. Your Phone system version.

Nikki from Carlinkit Carplay Team.

Carlinkit

June 05, 2023

Hi Hipolito,

To help you better, could you please kindly tell us :
1. The model of the Carlinkit.
2. Your car model and year.
3. Your Phone system version.
4. Please kindly describe the problem in detail, it will be better if you could send us pictures or videos to our email address (<support@carlinkitcarplay.com>).

Nikki from Carlinkit Carplay Team

Carlinkit

June 05, 2023

Hi Damian,

To help you better, could you please kindly tell us :
1. The model of the wireless dongle.
2. Your car model and year.
3. Your Phone system version.
4. Please kindly describe the problem in detail, it will be better if you could send us pictures or videos to our email address(<support@carlinkitcarplay.com>).

Nikki from Carlinkit Carplay Team

Kathleen

June 05, 2023

Hello, there’s a major lag issue when I’m talking to someone on the phone. Communication is impossible as there’s at least a 5secs delay after talking. Can you remediate to this problem or provide a full refund as I’m dissatisfied with this product.

Thanks

George Hayos

June 28, 2023

I purchased Carlinakit 3 on May 31,2022. For my 2017 Mercedes SL550 with built in factory CarPlay. It’s been set up, and has been working fine. Although lately it has gone haywire sometimes stops radio from working all together, other times i loose CarPlay! And need to turn off engine to reboot the system. Please advise how to correct problem. Or is there something wrong with the CarlinKit that was sent to me. Sincerely, George Hayos. Amazon order number #113-1142999-14946, shipped to me 6/1/2022

Dae Yeung Um

June 06, 2023

The CarPlay dongle worked ok until now but suddenly stopped working after an update.
After the normal connection process, the screen goes gray instead of CarPlay.
Any idea to solve this? Thank you

Corey McFarland

June 27, 2023

AMAZON ORDER # 111-0649047-7510612 (https://smile.amazon.com/gp/product/B08ZKQ63CR/ref=ppx_yo_dt_b_asin_title_o00_s00?ie=UTF8&psc=1)
My unit has stopped working.
When everything is connected the device powers up, but it no longer will allow the phone to connect to it. Also the android tablet will see it for 1 or 2 seconds and then says “Please Connect Product” on the autolink app.

Everything used to work fine, but now it looks like the device just keeps rebooting over and over, it is not longer functional.

James Gerboc

June 06, 2023

Purchased this android-compatible unit after switching from iPhone to Samsung for use in a 2020 4 Runner. The startup is much slower than the iPhone version, and it only connects through CarPlay not Android Auto. If I turn off CarPlay on the head unit and leave Android Auto turned on, the unit will not connect.

Lutfi

June 06, 2023

I purchased your AI box from Amazon and it is not booting into a car play just android screen send me an update file or something please I really wanted to keep this unit otherwise and then I’ll return it today

Martin Lerch

June 06, 2023

The model of my dongle is CPC200-AutoKit • PRO

I purchased this through Amazon a few years ago.

Again, it always worked flawless.

Here is the strange part. The iDrive controller of my BMW works just fine inside the Android screen base system. it scrolls left, right when I turn the wheel, it goes up, down, left, right when I move the controller like a joystick, and when I push the controller it selects (click).

However, after the latest update The controls still work in the Android system itself, but as soon as I switch into the AutoKit app none of these controls work anymore. This is a problem and I need to get this fixed. I have sent several logs already via the app, but never heard back from anyone.

So then I thought maybe my dongle is faulty. So I ordered a new one from Amazon. I uninstalled the software from the android screen and just went trough the setup from scratch with the new dongle (actually I purchased 2 different dongles, one with the AutoKit software on board, and one where you have to download it).

Both times same result. I installed the software and launched it, and none of the iDrive controls work.

So I returned both of the dongles that I had purchased.

I think the issue lies in your latest Android AutoKit software update. For some odd reason it is not accepting the iDrive controller input anymore.

Can you help?

The current software version is: 2022.06.06.1740

The current hardware version is: 2022.04.25.1323

Android version: 8.1.0 (has been like that since I got it, and has never been updated).

Please note that I have a total of 2 android dongles (one for my BMW X3 and one for my BMW 650i, both outfitted with aftermarket Android screens). And I have 2 Dongles for Factory wired CarPlay for my Kenwood head units, and I have one of your boxes for my BMW i3 NBT. As you can see I am one of your good customers. I just want this all working again

Ok.. looks like you are not open yet. Please read through my messages and get back to me. My email is mxxxxxxx and my phone number is xxxxxxx.

Shannon D Collins

June 27, 2023

Just got new carlinkit 2 for wireless Android auto. Everything connects up fine but during music playback it cuts in and out sporadically. Any ideas on how to correct this?thanks

CÜNEYT ÇETİNKAYA

June 27, 2023

Hi, I have just bougt Carkit T-box (factory carplay). When T-BOX stay connected to my head unit’s USB port, every time I start my car’s head unit, the T-box begins to open the car play aplication. To prevent this I have to disconnect the T-BOX or I have to off the wi-fi button on my phone. I do not want this and I only want T-BOX to run whenever I need it to run carplay as it always remains in plugged-in situation. Is there a setting for this, ie. automate or manual options.

Ola b.

June 06, 2023

I also have a wireless dongle, it connects but after a while of driving it disconnects. Looking forward to your response

Jay Lellman

June 06, 2023

I recent purchased autokit for android. I have an android car stereo running android 11 with wireless CarPlay. All the calls that are made with the device the caller on the other end have an echo. Is there any solution for this?

Pati

June 06, 2023

Audio delay about 1 second during the conversation I use the Carlinkit CPC200-Autokit Adapter and iphone 12 ios 15.3 connects via the original cable

Hector Gonzalez

June 06, 2023

112-9290835-5847440 Order; I bought the dongle, it works sometimes, and when I driving it disconnects and doesn’t work till I turn my car on again. I think is the WiFi the problem. There is a solution for that ?

Angie Meyer

June 06, 2023

I received my carplay yesterday. tried installing it, but will only connect wired.

Damian Alonso

November 26, 2021

I have a wireless dongle, it connects but after a while if driving it disconnects. Ordered on amazon
113-9908923-1368257

Hipolito

November 26, 2021

CarPlay car link doesn’t work right and can’t update