(A2A/ CarlinKit 3.0/4.0) UPGRADE FIRMWARE ONLINE-(ビデオ添付）

Hi, i have the carlink CPC200-U2W Plus, which works well except when I make or receive a phone call. After I hang up, the car controls stop working and I need to restart the carline to make it work ok again. Any suggestions?

Hi Matias,

To provide you with better after-sales service, please send us an email with your:

1. order number;
2. your car model and year, if it has factory-wired Carplay or Android Auto
3. your phone model and system version.
4. describe the problem in detail (pictures and videos are better)
   (Our email address is support@carlinkitcarplay.com).
   We have a professional technical team, will try our best to solve the problem for you.
   Kris from the Carlinkit Carplay Team

Hi, my Carlinkit 3.0 device does not offer the rollback. It was bought via Aliexpress official Carlinkit store. Sometimes it is impossible to connect to it, the navigation freezes the location etc. It started to act strange. Is it possible to downgrade? My current firmware is from 6 August 2022 if I remember well.

Hi Michal,

1. Please plug the dongle into the wall charger or plug it in to the car, once the red light is on, connect the dongle’s wifi with your phone , then input 192.168.50.2 in your phone browser to log in the backend.
2. Then you can roll back the version.
   

If you can’t roll back a version online, please email us and let us know your current version. We will send you the method of flashing the firmware with a USB flash drive. (Our email address: support@carlinkitcarplay.com)

Judy from the Carlinkit Carplay Team

After reading your update instructions, I’m not sure I want to… I have the Carlinkit CPC200-U2W Plus. It works well, but in navigation Car Play, there is an up to 8 second delay from what my phone shows. So I turn a corner and I can count to 8 seconds sometimes before Car play map shows I turned the corner. Would a possible update resolve the issue? I don’t want to attempt an update and have to send it back at the cost of shipping. Too much hassle and I’ll just hardwire or try a different product and just return this one via Amazon. Any thoughts? thank you, Jay Herron JayHerron@yahoo.com

Hi Jay,

We strongly recommend that you do not upgrade while the product is in good working condition.

If you must upgrade, please contact our after-sales email((Our email address: support@carlinkitcarplay.com)) and we will send you the firmware.

Judy from the Carlinkit Carplay Team

Dear sirs,
I attempted to perform the online upgrade procedure but, even if the phone wifi Is connected to dongle wifi, opening web Page 192.168.50.2 returns Always a Connection timeout errore.
Please send me further instructions about how to proceed or send me the files for the offline procedure.
Dongle Is a CP2A, connected to Android Auto on the phone.
Many thanks

Hi Angelo,

If you must upgrade, please contact our after-sales email((Our email address: support@carlinkitcarplay.com)) and we will send you the firmware.

Judy from the Carlinkit Carplay Team

I cannot connect to the original equipment of My Toyota 2014 Tundra 1794 Edition

Hi John,

To provide you with better after-sales service, please send us an email with your:

1. order number;
2. car model and year;
3. phone model and system version.
4. describe the problem in detail (pictures and videos is better)
   (Our email address: support@carlinkitcarplay.com).

Judy from the Carlinkit Carplay Team

Cp200 I purchased 12 Minths ago, the wireless radio on device stopped working.

Cable still works, did an update reinstall app etc
Can’t even get into device with ip addy.

How do I get a replacement ?

Hi Chris,

According to our returns and refund policy, you cannot exchange items if they are more than six months old from the date of purchase. But we can provide you with technical support, to provide you with better after-sales service, please send us an email with your:

1. order number;
2. car model and year;
3. phone model and system version.
4. describe the problem in detail (pictures and videos is better)
   (Our email address: support@carlinkitcarplay.com).

Judy from the Carlinkit Carplay Team

Hi.
I did this update 2 days ago and I entered my car make, model and year.
The issue is that I have an aftermarket radio/multimedia player JVC installed in the car.
It was working half the time before the update.
Now, is not working at all. It’s not connecting to the phone wirelessly or through a cable.
Any advise what to do?

Hi Florin,

Please contact our email, and we will send you the method and firmware of the U disk upgrade.
(Our email address: support@carlinkitcarplay.com).

Judy from the Carlinkit Carplay Team

Hola actualicé mi Carlinkit 4.0 a través del navegador de mi iPhone, pero el dispositivo ahora no enciende, está como muerto. Qué puedo hacer ?

Hola, si puedes usar el producto normalmente, no te recomendamos que lo actualices. Con respecto a la situación que mencionó, envíenos un correo electrónico con su

1. número de pedido;
2. el modelo y año de su automóvil;
3. el modelo de su teléfono y la versión del sistema.
4. Describa el problema en detalle (las imágenes y los videos son mejores)
   (Nuestra dirección de correo electrónico: support@carlinkitcarplay.com).
   Le responderemos lo antes posible dentro de las 24 horas.

Judy from the Carlinkit Carplay Team

Hola actualicé mi Carlinkit 4.0 a través del navegador de mi iPhone, pero el dispositivo ahora no enciende, está como muerto. Qué puedo hacer ?

Hi Nicolás
Please try with another cable or plug the dongle into a home charger, if it has no light on, and you can’t search the dongle’s WiFi and Bluetooth.
Which means it is broken.
Chris from Carlinkit Carplay

Hello,

This adaptor just stopped working and appears to be bricked or dead.
I have tried several ways to revive it but no success at all.
It will not even acknowledge on bluetooth.
I performed your suggested YouTube ways and no success either.
I also checked the cable and no luck.

Can you please advise?

I would appreciate a prompt response to this situation.

Regards,

Alex

The Amazon Order number is: Order# 112-8032089-6713063

Hi Alex,

For after-sales issues, please send us an email with your

1. order number;
2. your car model and year;
3. your phone model and system version.
4. describe the problem in detail (pictures and videos are better)
   (Our email address: support@carlinkitcarplay.com).

Judy from the Carlinkit Carplay Team

Couldn’t get to upgrade firmware page

Hi Mel,

Please send us an email with your

1. order number;
2. your car model and year;
3. your phone model and system version.
4. describe the problem in detail (pictures and videos are better)

(Our email address: support@carlinkitcarplay.com).

Judy from the Carlinkit Carplay Team

Mobile browser will not connect to that IP address. I have tried different browsers.

Hi Stephen,

Please plug the dongle into the wall charger or plug it in to the car, once the red light is on, connect the dongle’s wifi with your phone , then input 192.168.50.2 in your phone browser to log in the backend. Then check update.
If you still can not access to this URL,
Please send us an email, we will send you the upgrade method and firmware using the USB flash drive.

(Our email address: support@carlinkitcarplay.com).

Judy from the Carlinkit Carplay Team

192.168.50.2 doesnt seem to be working?

Hi Stepgen,

Please plug the dongle into the wall charger or plug it in to the car, once the red light is on, connect the dongle’s wifi with your phone , then input 192.168.50.2 in your phone browser to log in the backend. Then check update.
If you still can not access to this URL,
Please send us an email, we will send you the upgrade method and firmware using the USB flash drive.

(Our email address: support@carlinkitcarplay.com).

Judy from the Carlinkit Carplay Team

Dongle connect to my car but no display anything’s

Hi Fernando，

Do you mean that the adapter is plugged into the car but no prompt pops up? You need to turn on your phone’s WiFi and Bluetooth. After the mobile phone is successfully connected to the Bluetooth of the adapter, it will automatically jump to the interface.

If this is not the case, to provide you with better after-sales service, please send us an email with your:

1. order number;
2. your car model and year;
3. your phone model and system version.
4. describe the problem in detail (pictures and videos is better)
   (Our email address: support@carlinkitcarplay.com).

Judy from the Carlinkit Carplay Team

I have bougth a Carlinkit CPC200-a2a and I can´t connect with my android auto in LEXUS NX 2022.

Must I upgrade it ?

Thanks
Ignacio

Hi Ignacio,

To provide you with better after-sales service, please send us an email with your:

1. order number;
2. your car model and year;
3. your phone model and system version.
4. describe the problem in detail (pictures and videos is better)
   (Our email address: support@carlinkitcarplay.com).

Judy from the Carlinkit Carplay Team

Will not do anything. Will not hook up to Bluetooth just stays red.

Hi Bobby,

Please send us an email, we will send you the upgrade method and firmware using the USB flash drive.

(Our email address: support@carlinkitcarplay.com).

Judy from the Carlinkit Carplay Team

hej min bliver bare ligepludselig ved med at lyse rød kommer ik op mere på skærmen når jeg tænder bilen

Hi Allan,

Please send us an email, we will send you the upgrade method and firmware using the USB flash drive.

(Our email address: support@carlinkitcarplay.com).

Judy from the Carlinkit Carplay Team

I have made 4 attempts (by chat button and by email) to reach Customer Service regarding my Carlinkit CPC200-U2W Plus and I have received NO RESPONSE!
My device is NO LONGER RECOGNIZED in my car, not even to power on. I cannot do an update because it will not power on! The device is still under warranty. But I cannot get in contact with the company.

I need assistance please!

Hi Joe,

If your device does not light up, please find the store that sold it to you to return it for an exchange.

If your device still lights up, please contact our email to see if we can solve the problem for you.
Please send us an email with your

1. order number;
2. your car model and year;
3. your phone model and system version.
4. describe the problem in detail (pictures and videos are better)
   (Our email address: support@carlinkitcarplay.com).

Judy from the Carlinkit Carplay Team

The Internetsite 192.168.50.2 is not available.

How can i Update ist?

Hi Bogdan,

Are you using an Android phone and your product is Carlinkit 3.0/4.0? If so, please borrow an Apple mobile phone to see if you can enter this website to update.

If you still can not update successfully, please email us, and we will send you the upgrade method and firmware using the USB flash drive.

(Our email address: support@carlinkitcarplay.com).

Judy from the Carlinkit Carplay Team

Since two month I have problems to connect my iPhone to carlinkit 3.0.
My iPhone tries to connect, then I get the message “Accessory may not be supported”.
Do you have a solution for me?

Thank you

Best regards
Patrick

Hi Patrick,

To provide you with better after-sales service, please send us an email with your:

1. order number;
2. your car model and year;
3. your phone model and system version.
4. describe the problem in detail (pictures and videos is better)
   (Our email address: support@carlinkitcarplay.com).

Judy from the Carlinkit Carplay Team