Problem: "Everything working well apart from the fact I am not able to listen to any music app (Spotify, Amazon Music, all specific radio apps, …)"
Please enter the backend of the product and then try these solutions below:
How to enter the backend
1. First, connect your phone to the box's WiFi network with the name Autokit_***.
2. Enter the password 12345678.
3. Use your phone's built-in browser to navigate to 192.168.50.2 to access the backend settings. In the backend web settings,
Solutions:
Solution 1: Adjust the media delay to either 1500 or 2000.
![](https://cdn.shopify.com/s/files/1/0482/2188/0485/files/1_44898543-e015-457e-ad2b-bb9b888e102a_480x480.jpg?v=1696832579)
Solution 2: Change the media audio quality.
![](https://cdn.shopify.com/s/files/1/0482/2188/0485/files/2_7c1e2a2e-a24d-41ab-b4a6-8eb8ddece03f_480x480.jpg?v=1696832675)
Solution 3: Set the video bitrate to 4 and the frame rate to 20.
![](https://cdn.shopify.com/s/files/1/0482/2188/0485/files/3_42d41e3e-daa2-48ad-b84f-ef4141696210_480x480.jpg?v=1696832744)
![](https://cdn.shopify.com/s/files/1/0482/2188/0485/files/4_96f2c93c-3a6b-4526-bb19-078f80fc717f_480x480.jpg?v=1696832801)
If you still cannot solve the problem, please contact us at: support@carlinkitcarplay.com