जब मुझे डोंगल का उपयोग करते समय, जैसे YouTube संगीत चलाने/नेविगेशन का उपयोग करने/फ़ोन कॉल करने के दौरान काली स्क्रीन की समस्या आती है, तो मुझे क्या करना चाहिए?

the website doesn’t show up and when I use the Carlinkit 3.0 I either get a frozen black screen or it’ll make it to the apple carplay screen then freeze
please help

Hi Christopher,

1. Please plug the dongle into the wall charger or plug it in to the car, once the red light is on, connect the dongle’s wifi with your phone , then input 192.168.50.2 in your phone browser to log in the backend.
   2.After the wireless CarPlay is connected, use the mobile browser to enter 192.168.50.2, and try the following four operations in order in the web page settings
   ● Turn on background mode
   ● Set video bit rate to 6 and frame rate to 0
   ● Adjust other resolutions
   If the black screen is caused after upgrading the firmware, please reset the box to factory settings in the settings

If your problem is not solved after the above solution, please send us an email with your:

1. order number;
2. your car model and year;
3. your phone model and system version.
4. describe the problem in detail (with pictures and videos is better)
   (Our email address: support@carlinkitcarplay.com).
   We have a professional technical team, will try our best to solve the problem for you.

Judy from the Carlinkit Carplay Team