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FAQs(EN) - U2W (Carlinkit 1.0/2.0/3.0)-Version1.0

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A problem occurred during the initial connection(the indicator light is off or continues to red...)

Overview: we first need to determine whether the vehicle is compatible with the product. Plug U2W into the head unit USB port, red light means the device is powered on, but can not identify or connect to carplay...

  1. First, confirm whether the vehicle model and delivery date are in our compatible list (the compatible vehicle list is at the bottom of the product purchase home page)
  2.  Wait a few minutes after inserting the product. The first identification will take you some minutes...
  3. If your friend or relative’s vehicle is on the compatibility list, you may consider borrowing their vehicle and then try again to connect Carplay with the borrowed compatible model;
  4. After successfully connecting to Carplay, enter 192.168.50.2 in the mobile browser to enter the maintenance interface. Try switching compatibility Mode to Compatible state, and then confirm whether the dongle can work normally in your own vehicle.
Blog link:https://carlinkitcarplay.com/blogs/wireless-dongle-adapter/u2w-plus

    Overview: replace the USB data cable, check the function switch of the maintenance interface, clear the Bluetooth and WiFi connection history, turn on the mobile phone data network switch, through the above steps to solve the problem of not normal display Carplay interface.

    1. Restart the mobile phone and replace a high-quality data cable;
    2. Check your settings in the CarPlay options on your phone, such as whether to turn on CarPlay and allow CarPlay to run in the background? Do you turn on Siri? If all the settings are correct, to the next step...
    3. Disconnect and clear all Bluetooth and WiFi connection history;
    4. Check whether the WiFi of the mobile phone is disconnected, whether the data network is turned on, and whether the Bluetooth pairing is completed? After confirming these three steps are completed simultaneously, reconnect the device according to the prompts on the screen. Dongle starts to work, the indicator light enters the green breathing state and the Carplay interface appears.

    Overview: Brief description: The Indicator Light is not bright, usually is not electrified, need to rule out the data line damage and the locomotive power supply problem.

    1. Restart the mobile phone and replace a high-quality USB cable;
    2. If your friend or relative’s vehicle is on the compatibility list, you may consider borrowing their vehicle and then try again to connect Carplay with the borrowed compatible model;
    3. Please prepare at least one screenshot of the failure and the necessary infomation. It should include: (your order number, country, vehicle year and model, and as detailed a breakdown as possible;)
    4. If necessary, you may still be required to provide relevant videos;
    5. Send us your screenshot or video, and we will further contact the Engineer for test and inspection.

    A problem occurred after connecting CarPlay successfully(the indicator light changed from red to the green light breathing state...)

    1. First connect Carplay successfully, and then enter 192.168.50.2 in the mobile browser to access the maintenance interface;
    2. Try to set the startup delay to 0 seconds.

    1. Check if there is a USB protocol version option in the settings of your vehicle head unit , if there is, please select version 2.0;
    2. Check if another third party USB extension is used. USB cables passing through another HUB or over 80 cm in length may cause the connection to be unstable and need to be removed before attempting to connect
    3. After successfully connecting to Carplay, enter 192.168.50.2 in the mobile browser to access the maintenance interface. Try switching compatibility Mode to Compatible state, and then try whether the device is working in your own vehicle;
    4. try to restore to factory settings When the indicator is green after successfully connected. Open the mobile browser, enter 192.168.50.2, and click the reset button on the setting page to restore the factory settings.
    Blog link:https://carlinkitcarplay.com/blogs/wireless-dongle-adapter/u2w-plus

      1. First connect Carplay successfully, and then enter 192.168.50.2 in the mobile browser to access the maintenance interface;2.Try to switch the background mode to ON or OFF (Background Mode).

        1. Please prepare at least one screenshot of the failure and the necessary infomation. It should include: (your order number, country, vehicle year and model, and as detailed a breakdown as possible;)
        2. If necessary, you may still be required to provide relevant videos;
        3. Send us your screenshot or video, and we will further contact the Engineer for test and inspection.

        1. First connect Carplay successfully, and then enter 192.168.50.2 in the mobile browser to access the maintenance interface;
        2. Try to switch to a more suitable sound effect mode (CD or DVD);
        3. Modify the media delay time, which is 1000 ms by default, and the adjustment range is 300-2000. The less the value, the more synchronized the sound and image. Adjustment is not recommended in case of no abnormality.

        Warning: We strongly recommend that you do not upgrade while the product is in good working condition. If you must upgrade, please strictly follow our operating instructions. If the product cannot work due to the failure of upgrading, you will need to send products back for repair and bear the corresponding high costs of freight and maintenance !

        1. 1.With other friends‘ vehicles supporting Carplay, first successfully connect Carplay, enter 192.168.50.2 in the mobile browser, enter the maintenance interface. Search the QR code on the operating manual, switch the Sync Mode to Compatible status, then try to work in your own vehicle ...
        2. If these attempts don’t solve the problem, Contact us and get the previous version for degradation (this is a risk of hardware damage and strongly recommended not to perform firmware operation)

        Product activation and upgrade

        1. When you begin your first connection, please read our product manual carefully and scan the QR code for more detailed installation instructions.
        2. If your phone doesn’t automatically connect to your device, open iPhone Wifi, connect to device hotspot (the name of the hotspot is related to your car) , and enter the password: 12345678If Bluetooth also requires a password, the default password is 0000

        Only after your Android car installed "Autokit.apk" successfully, by purchasing our Autokit products, your wireless carplay / android auto will work properly.

        Usually, the new version will optimize stability and adapt to more models.

        Warning: We strongly recommend that you do not upgrade while the product is in good working condition. If you must upgrade, please strictly follow our operating instructions. If the product cannot work due to the failure of upgrading, you will need to send products back for repair and bear the corresponding high costs of freight and maintenance !

        1. First connect Carplay successfully, and then enter 192.168.50.2 in the mobile browser to access the maintenance interface;
        2. Click the button "Check Upgrade".
        Blog link:https://carlinkitcarplay.com/blogs/wireless-dongle-adapter/u2w-plus

          Warning: We strongly recommend that you do not upgrade while the product is in good working condition. If you must upgrade, please strictly follow our operating instructions. If the product cannot work due to the failure of upgrading, you will need to send products back for repair and bear the corresponding high costs of freight and maintenance !

          1. Prepare a high-quality USB flash drive with a capacity of less than 32 GB.
          2. Format the USB flash disk as FAT32
          3. Plug the prepared USB stick into the dongle’s USB port and power the dongle on.
          4. When Red, blue and green flashing, indicating that the product is being upgraded, please do not power off, wait for the indicator light to come on, after 3 minutes UNPLUG The Power Plug.

          Blog link:https://carlinkitcarplay.com/blogs/wireless-dongle-adapter/u2w-plus

          Video tutorial:https://www.youtube.com/watch?v=G4uF0Zj7vQ4

            If you still have any questions, please feel free to contact us and provide us with your order number. Thank you.