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FAQs(EN) - Carlinkit 5.0 (2air)

Quality Guarantee and Service for Carlinkit 5.0 (2air)

  1. Does the product have quality assurance?

    In order to provide the best installation suggestions and after-sales service for your car, It is recommended that you choose to buy from carlinkitcarplay.com first. All products sold have been tested and provide an after-sales guarantee. We will give priority to providing one-to-one service for customers who place orders on our site. We cannot guarantee product quality and after-sales service for products purchased on other websites(e.g., Aliexpress, Amazon, eBay).

  2. How to enjoy product after-sales service?

    We offer service for items purchased from carlinkitcarplay.com. If you buy Carlinkit products from other websites(e.g., Aliexpress, Amazon, eBay), please seek help from other sellers first. You can also refer to our FAQ, but the products purchased from other websites differ from ours, and our FAQ may not apply to products purchased on other websites.

FAQ:

  1. Carlinkit 5.0 (2air) Android Auto wireless connection tutorial.
  2. Carlinkit 5.0 (2air) How to upload logs/user feedback?
  3. Carlinkit 5.0 (2air) How do I switch from connected Carplay to Android Auto?
  4. Carlinkit 5.0 (2air) How to enter the background?
  5. Carlinkit 5.0 (2air) How to restore factory settings in iPhone?
  6. Carlinkit 5.0 (2air) disconnection issue.
  7. Carlinkit 5.0 (2air) Android Auto can't connect wirelessly.
  8. Carlinkit 5.0 (2air) connects manually every time/doesn't connect automatically.
  9. Carlinkit 5.0 (2air) Disconnection/Dropout.
  10. Carlinkit 5.0 (2air) Upgrade version/return version.
  11. Carlinkit 5.0 (2air) How do I switch from connected Android Auto to Carplay?
  12. Carlinkit 5.0 (2air) Black Screen.
  13. Carlinkit 5.0 (2air) Function Introduction and Conditions of Use
  14. Carlinkit 5.0 (2air)/4.0(CP2A)/3.0(U2W-PLUS):Modify car display icons and names
  15. Carlinkit 5.0 (2air)Music interruption/Song switching delay while playing music
  16. Carlinkit 5.0 (2air) When plug it into my car and connect via Bluetooth, I can see it on my phone but can't pair it.
  17. Carlinkit 5.0(2air) Car prompts "Device could not be connected in Enhanced Mod.App will start in normal mode"
  18. Carlinkit 5.0 (2air) is displaying a distorted image with apparent corruption and image artifacts.
  19. Carlinkit 5.0(2air)Can't connect to Wireless Android Auto

Common

  • setting-system-reset options-reset WiFi,moblie&Bluetooth.
  • Check your mobile phone network.

2air CarPlay can't connect, keeps getting stuck in the connection process

1. Go to the background box to restore factory settings.

2. Clear the Carplay connection record on your phone (iPhone - Settings - General - CarPlay - Select your car and Click: Ignore this car)

3. Restart your phone and ignore the box Bluetooth to reconnect.

  1. Clear Google cache on your phone https://youtube.com/shorts/QpMFG6nfrIs
  2. Clear Android Auto cache
  3. Open wireless Android Auto option 
  4. Reset 2AIR

 

  • Carplay
  1. 2air box connects to the data port of the car through the original data cable, the red signal light is on.
  2. iPhone open WiFi, Bluetooth(There is no change in the car screen at this time - this is normal)
  3. In the iPhone Bluetooth list, connect the box Bluetooth (Autokit_***8)
  4. After successful connection, the CarPlay icon on the car screen will light up, later the car screen will show the connection interface, then it will automatically enter the wireless CarPlay.
YouTube Tutorial:https://www.youtube.com/watch?v=8IN4PArtOac 
  • Android Auto
  1. 2air box connects to the data port of the car unit via the original data cable, with the red signal light on(There is no change in the car screen at this time - this is normal)
  2. Android phone open WiFi, Bluetooth.
  3. In the mobile phone Bluetooth list, connect the box Bluetooth (Autokit_***)
  4. After a successful connection, the Android Auto icon on the car screen will light up, later the car screen will show the connection interface, then it will automatically enter the wireless Android Auto.
YouTube Tutorial:https://www.youtube.com/watch?v=bq3d8fpBvlU 
  • Wired connection
  1. Wired connection to open the mobile phone Bluetooth.
  2. Wireless connection needs to ensure that the phone is turned on Bluetooth and wifi at the same time (to turn off the original car Bluetooth and Wifi and mobile phone Bluetooth and wifi is not occupied by other devices).

  

  1. First connect to the WIFI of the box with your mobile phone, WiFi name Autokit_***
  2. Enter the password 12345678
  3. Enter 192.168.50.2 in the browser that comes with the phone to enter the background, In the background web settings, CallQuality changed to HD

  1. First connect to the WIFI of the box with your mobile phone, WiFi name Autokit_***
  2. Enter the password 12345678
  3. Enter 192.168.50.2 in the browser that comes with the phone to enter the background, In the background web settings, Switch the media sound quality, change the media delay to 1500 (improved but the problem is still there, you can change it to 2000)

  1. Pink: Indicates that the product is powered on.
  2. Blue: Indicates that Android Auto is connected to the car terminal.
  3. Dark blue: Indicates that Bluetooth is successfully connected.
  4. Green flashing: Indicates that Carplay or Android Auto is connected successfully.
  5. When playing songs: The light flashes according to the color of the song cover, with a lighter color that may not be particularly obvious.

Carlinkit 5.0 takes a long time to connect and doesn't connect about 30% of the time. After it connects it works great.

1. Please access product backend 192.168.50.2 to modify the Wifi Band to 149.

2. Please set the start delay to 1 or 3.

You may refer to the blog below to access 192.168.50.2.

https://carlinkitcarplay.com/blogs/carlinkit-5-0-2air-faq/carlinkit-5-0-2air-how-to-enter-the-background