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    FAQs(EN) - Autokit (For Aftermarket Android Screen Cars) -Version1.0

    German FAQ,  Italian FAQ, Franch FAQ, Spanish Preguntas más frecuentes

    Quality Guarantee and Service for Carlinkit

    1. Does the product have quality assurance?

      In order to provide the best installation suggestions and after-sales service for your car, It is recommended that you choose to buy from carlinkitcarplay.com first. All products sold have been tested and provide an after-sales guarantee. We will give priority to providing one-to-one service for customers who place orders on our site. For products purchased on other websites(e.g., Aliexpress, Amazon, Ebay), we will not be able to guarantee product quality and after-sales service.

    2. How to enjoy product after-sales service?

      We offer service for items purchased from carlinkitcarplay.com. If you buy Carlinkit products from other websites(e.g., Aliexpress, Amazon, Ebay), please seek help from other sellers first. You can also refer to our FAQ, but the products purchased from other websites may be different from ours, and our FAQ may not apply to products purchased on other websites.

    FAQ:

    1. How to download and install Autokit.APK?

    2. How to connect the Bluetooth?

    3. How to upgrade the APK and Dongle?

    4. How to use CarPlay on Android car stereo and Android Tablet?

    5. What can I do if the screen is black after the mobile phone is connected?

    6. If the car can not be identified with the USB Carplay Dongle, what should I do?

    7. What should I do if the device does not work when I plug the dongle into the car?

    8. After connecting with the Dongle, only Carplay works, Android auto doesn't work, what should I do?

    9. Order Tracking.

    Common

    1. Especially made for aftermarket Android head unit (except Pioneer, Alpine, and Kenwood), suitable for vehicle system versions above Android 4.2+.

    2. It supports iPhone 5, apply IOS 10 or more. And also supports phones with Android Auto features.

      1. Please make sure your car is Android 4.2 and above the system.

      2. Download the AutoKit application, enter settings > environment testing. Make sure all three options are all displayed with “√”.

      3. Your car can use the dongle.

      Note: This product is not applicable to Aftermarket Head-Units Pioneer, Alpine, Kenwood!! You can choose another product—Carlinkit USB Wireless Adapter Dongle for Wired CarPlay. (Product link：https://carlinkitcarplay.com/products/carlinkit-wireless-adapter-for-factory-carplay）

      1. It supports iPhone 5 and above systems and applies IOS 10 or more.Note: if your phone is I0S13 and above, please update AutoKit.apk to the latest version.

       2. It supports phones that have Android Auto.(Note: If you are using an Android phone, you can only connect the dongle to your car via USB cable.)

      If your car screen is original and has not been modified, please check whether your car is an Android system and can use Autokit.apk. in case you buy the wrong product. It is important.

        Yes, it comes with instructions.

        If you still have any questions, please feel free to contact us and provide us with your order number. Thank you.